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- Tasks: Provide technical support for cybersecurity solutions via phone, email, and chat.
- Company: Join Barracuda, a leading cybersecurity company trusted by IT professionals worldwide.
- Benefits: Enjoy internal mobility, equity options, and a supportive team environment.
- Why this job: Make an impact in a diverse team while learning about cutting-edge technology.
- Qualifications: Fluency in multiple languages and a background in IT are preferred.
- Other info: Entry-level position with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda. We’re currently looking for a highly motivated and excited Support Technician with computer and networking knowledge, to provide quality support of our superb networking and security products to our customers and partners. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.
What you’ll be working on:
- Provide technical support for Barracuda's security solutions via phone, email, chat, or remote access.
- Assist our partners and customers with configuration, implementation, and troubleshooting.
- Communicate with, assist, and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.
What you bring to the role:
- Fluency in Italian, Spanish, and/or French, with either English or German as a second language.
- Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university degree).
- Strong troubleshooting and problem-resolution skills.
- Ideally, experience in technical support.
- Strong solution-oriented thinking and a willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies is an advantage.
What you’ll get from us:
- A team where you can voice your opinion, make an impact, and where you and your experiences are valued.
- Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- In addition, you will receive equity, in the form of non-qualifying options.
Technical Support Representative employer: Barracuda
Contact Detail:
Barracuda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Familiarise yourself with Barracuda's products and services. Understanding their cybersecurity solutions will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills. Since this role involves resolving technical issues, being able to articulate your problem-solving process during discussions will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in the languages mentioned in the job description. Being fluent in Italian, Spanish, or French alongside English or German can be a significant advantage in this role.
✨Tip Number 4
Network with current or former employees of Barracuda. They can provide insights into the company culture and the specifics of the Technical Support Representative role, which can be invaluable during your application process.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Representative at Barracuda. Familiarise yourself with their products and services to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your technical skills, especially in troubleshooting and problem resolution. Mention any experience you have with networking, security products, or customer support to stand out.
Showcase Language Proficiency: Since fluency in Italian, Spanish, or French is required, ensure you clearly state your language skills in your application. If you have certifications or relevant experiences, include those as well.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Barracuda and how your background makes you a great fit for their team.
How to prepare for a job interview at Barracuda
✨Research Barracuda's Products
Before the interview, take some time to familiarise yourself with Barracuda's security solutions. Understanding their products will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your problem-solving process and any tools or methods you used to troubleshoot effectively.
✨Practice Language Proficiency
Since fluency in Italian, Spanish, or French is required, practice speaking in these languages. Be ready to demonstrate your language skills during the interview, especially if it involves technical support scenarios.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the team dynamics, training opportunities, and career progression within Barracuda. This shows that you're proactive and genuinely interested in the role.
