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For Companies At a Glance
- Tasks: Provide technical support for cybersecurity solutions via phone, email, and chat.
- Company: Barracuda is a leading cybersecurity firm protecting IT infrastructures globally.
- Benefits: Enjoy internal mobility, equity options, and a supportive team environment.
- Why this job: Join a diverse team where your voice matters and make a real impact.
- Qualifications: Fluent in French and English, with a focus on IT education and strong troubleshooting skills.
- Other info: Entry-level position with opportunities for growth and learning new technologies.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Job ID: 26-245
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
We\’re currently looking for a highly motivated and excited Support Technician with computer and networking knowledge, to provide quality support of our superb networking and security products to our customers and partners. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers\’ product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.
What you’ll be working on
- Provide technical support for Barracuda\’s security solutions via phone, email, chat, or remote access.
- Assist our partners and customers with configuration, implementation, and troubleshooting.
- Communicate with, assist, and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.
What you bring to the role
- Fluent in French, with strong proficiency in English
- Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university degree).
- Strong troubleshooting and problem-resolution skills.
- Ideally, experience in technical support.
- Strong solution-oriented thinking and a willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies is an advantage.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
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* Technical Support Representative employer: Barracuda Networks
Contact Detail:
Barracuda Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land * Technical Support Representative
✨Tip Number 1
Familiarise yourself with Barracuda's products and services. Understanding their cybersecurity solutions will not only help you answer questions during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in areas like networking and operating systems. Being able to showcase your problem-solving abilities through examples can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills in both French and English. Since the role requires fluency in both languages, being able to articulate technical concepts clearly in both will be a significant advantage.
✨Tip Number 4
Network with current or former employees of Barracuda. They can provide insights into the company culture and the specifics of the Technical Support Representative role, which can be invaluable during your application process.
We think you need these skills to ace * Technical Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and IT. Emphasise any troubleshooting skills and familiarity with networking, Linux, Windows, and macOS systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention your fluency in French and English, and how your educational background aligns with the role.
Showcase Problem-Solving Skills: In your application, provide examples of past experiences where you successfully resolved technical issues. This will demonstrate your strong troubleshooting abilities to Barracuda.
Highlight Willingness to Learn: Express your eagerness to learn new technologies and adapt to the evolving cybersecurity landscape. This is crucial for a role that involves supporting innovative solutions.
How to prepare for a job interview at Barracuda Networks
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of networking and cybersecurity concepts. Be prepared to discuss your knowledge of public cloud, VPNs, and other relevant technologies, as this will demonstrate your readiness for the role.
✨Practice Problem-Solving Scenarios
Since the role involves troubleshooting, practice common technical support scenarios. Think through how you would approach resolving issues with Barracuda's products, as this will help you articulate your thought process during the interview.
✨Demonstrate Communication Skills
As you'll be interacting with customers and partners, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, and be ready to discuss how you would handle difficult customer interactions.
✨Express Your Willingness to Learn
Barracuda values a solution-oriented mindset and a willingness to learn new technologies. Be sure to convey your enthusiasm for continuous learning and how you stay updated with industry trends, which will resonate well with the interviewers.