At a Glance
- Tasks: Provide top-notch support for our innovative cybersecurity products and troubleshoot customer issues.
- Company: Join Barracuda, a leading cybersecurity company with a diverse and inclusive culture.
- Benefits: Enjoy career growth opportunities, equity options, and a supportive team environment.
- Other info: Great chance for entry-level candidates to kickstart their tech career!
- Why this job: Make a real impact in cybersecurity while developing your skills in a dynamic setting.
- Qualifications: Knowledge in network security and customer service experience are a plus.
The predicted salary is between 25000 - 32000 £ per year.
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda. Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front‑line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Technical Support Manager.
What you’ll be working on:
- Providing superior customer support on our home‑grown products
- Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
- Develop your skills in network and security products through on‑going training
- Document, elevate, and follow through with product bugs and/or issues
- Debug the issue and provide a solution. If not resolved raise a ticket to the next level
What you bring to the role:
- Good knowledge and experience (from work or education) in the field of network / IT security and / or data protection (backup systems, e‑mail archiving, etc.) is an advantage
- Experience in the field of Linux Command Shell beneficial
- Experience with Microsoft Windows Server, VMware, and Hyper‑V virtualization, as well as Exchange and SQL, are advantageous
- CCNA, CCNP, or CCIE certification is an advantage
- A customer‑centric focus where you will answer customer calls and emails
- Prior experience with Salesforce is an advantage
- Good English language, additional European languages also beneficial
What you’ll get from us:
- A team where you can voice your opinion, make an impact, and where you and your experience are valued.
- Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options.
Technical Support Engineer in Reading employer: Barracuda Networks
At Barracuda Networks, we pride ourselves on fostering a dynamic and inclusive work environment where every team member's voice is heard and valued. As a Technical Support Engineer, you'll benefit from ongoing training and development opportunities in the rapidly evolving field of cybersecurity, while working alongside passionate professionals dedicated to protecting our customers' digital assets. With a strong emphasis on internal mobility and career advancement, Barracuda offers a rewarding path for those looking to grow their skills and make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Reading
✨Tip Number 1
Get to know the company! Research Barracuda's products and values so you can speak confidently about how you fit into their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be interfacing with customers, being clear and concise is key. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Barracuda employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your relevant skills and experiences directly related to the Technical Support Engineer role.
We think you need these skills to ace Technical Support Engineer in Reading
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for tech and cybersecurity shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in network and IT security. We love seeing how your background aligns with what we do, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Barracuda Networks
✨Know Your Stuff
Make sure you brush up on your knowledge of network and IT security. Familiarise yourself with Barracuda's products, especially WAF/NG and email/backup solutions. Being able to discuss these confidently will show your genuine interest in the role.
✨Practice Customer Scenarios
Since this role is all about customer support, think of common issues customers might face and how you would resolve them. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Show Off Your Tech Skills
If you have experience with Linux Command Shell, Microsoft Windows Server, or any relevant certifications like CCNA, make sure to highlight these. Discussing your technical background will demonstrate that you're ready to tackle the challenges of the job.
✨Ask Smart Questions
Prepare a few thoughtful questions about the team dynamics, training opportunities, or the company's approach to cybersecurity. This shows that you're not just interested in the job, but also in how you can grow within the company.
