At a Glance
- Tasks: Drive post-sales relationships and promote product adoption with our partners.
- Company: Join Barracuda, a leading cybersecurity company with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, health benefits, flexible time off, and career growth opportunities.
- Other info: Collaborative team atmosphere with opportunities for internal mobility and professional development.
- Why this job: Make a real impact in cybersecurity while developing your skills in a supportive environment.
- Qualifications: 3+ years in sales operations or account management; bilingual in Italian, Spanish, or French.
The predicted salary is between 40000 - 50000 £ per year.
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an equal opportunity employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
The Partner Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with MSP business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.
What you’ll be working on:
- Owns the post-sales relationship with Barracuda’s MSP's, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
- Formulates and executes partner success strategies that align MSPs’ business strategies to Barracuda products and services.
- Works with MSP's and Barracuda stakeholders to prevent or remediate any challenges faced by internal MSP teams in using Barracuda’s products/services.
- Operates as primary point of contact for multiple product lines, while supporting the MSP journey with Barracuda.
- Builds and manages the customized product delivery to the MSP's technology environment.
- Reaches out to MSP's proactively to offer support, share best practices, and provide value-added insights.
- Provides training and resources to help MSP's and junior team members understand how to use Barracuda product/services effectively.
- Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
- Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
- Leverages specialized partner success knowledge in breadth and/or depth to a variety of issues/projects within the team.
- Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify MSP needs and provide tailored solutions.
- Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement.
What you bring to the role:
- 3+ years of experience in sales operations, account management, partner success or equivalent.
- Bilingual in either Italian, Spanish or French.
- Bachelor’s or master’s degree in Sales, Business Administration or equivalent.
- Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.
- Hands-on experience with Partner Success tools (e.g., Gainsight) and CRM platforms.
- Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.
- Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills.
- Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.
- Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.
- Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment.
What you’ll get from us:
- A team where you can voice your opinion, make an impact, and where you and your experience are valued.
- Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualifying options.
- High-quality health benefits.
- Retirement Plan with employer match.
- Career-growth opportunities.
- Flexible Time Off and Paid Time Off benefits.
- Volunteer opportunities.
Partner Success Manager I (Italian/Spanish/French speaking) employer: Barracuda Networks
At Barracuda, we pride ourselves on fostering a dynamic and inclusive work environment where every team member's voice is heard and valued. As a Partner Success Manager, you'll not only drive meaningful relationships with our partners but also benefit from extensive career growth opportunities, flexible time off, and comprehensive health benefits, all while contributing to a leading cybersecurity firm that prioritises innovation and resilience. Join us in making a significant impact in the cybersecurity landscape while enjoying a supportive culture that champions your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager I (Italian/Spanish/French speaking)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Barracuda’s products and services. Show us that you’re not just interested in the role, but also passionate about what we do. Tailor your answers to reflect our values and mission!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining our team.
We think you need these skills to ace Partner Success Manager I (Italian/Spanish/French speaking)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your experience in sales operations and partner success, and don’t forget to mention your language skills – we love a bilingual superstar!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive product adoption and manage customer relationships. Numbers speak volumes, so if you’ve increased revenue or improved processes, let us know!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Barracuda Networks
✨Know Your Stuff
Make sure you understand Barracuda's products and services inside out. Familiarise yourself with their cybersecurity solutions and how they benefit MSPs. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Language Skills
Since this role requires bilingual abilities, be prepared to demonstrate your proficiency in Italian, Spanish, or French during the interview. Practice common phrases related to customer success and sales to impress your interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage relationships. Think of examples from your past experience where you've successfully navigated challenges or driven product adoption.
✨Engage with the Interviewers
Don't just answer questions; engage with your interviewers. Ask insightful questions about Barracuda's partner success strategies and how they measure success. This shows you're proactive and genuinely interested in contributing to their goals.
