Responsibilities
- The Partner Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities
- They develop strategic success plans aligned with MSP business strategies and manage product/service delivery in association with cross-functional teams
- They work with account management teams in analyzing sales data and improving sales processes
- Owns the post-sales relationship with Barracuda’s MSP’s, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities
- Formulates and executes partner success strategies that align MSPs’ business strategies to Barracuda products and services
- Works with MSP’s and Barracuda stakeholders to prevent or remediate any challenges faced by internal MSP teams in using Barracuda’s products/services
- Operates as primary point of contact for multiple product lines, while supporting the MSP journey with Barracuda
- Builds and manages the customized product delivery to the MSP’s technology environment
- Reaches out to MSP’s proactively to offer support, share best practices, and provide value-added insights
- Provides training and resources to help MSP’s and junior team members understand how to use Barracuda product/services effectively
- Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
- Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services
- Leverages specialized partner success knowledge in breadth and/or depth to a variety of issues/projects within the team
- Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify MSP needs and provide tailored solutions
- Supports account management team in analyzing sales data and/or developing strategies for sales’ process improvement
Benefits
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
- Equity, in the form of non-qualifying options
Qualifications
- Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight
- Hands‑on experience with Partner Success tools (e.g., Gainsight) and CRM platforms
- Bilingual in German
- Bachelor’s or master’s degree in Sales, Business Administration or equivalent
- 3+ years of experience in sales operations, account management, partner success or equivalent
- Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long‑term engagement
- Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities
- Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills
- Proven success managing and expanding SaaS or subscription‑based revenue across existing customer accounts
- Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment
