At a Glance
- Tasks: Drive post-sales relationships and boost product adoption with our partners.
- Company: Join a leading tech company focused on partner success and innovation.
- Benefits: Enjoy health benefits, retirement plans, flexible time off, and equity options.
- Other info: Dynamic role with opportunities for career growth and collaboration across teams.
- Why this job: Make a real impact by helping partners succeed and grow with our products.
- Qualifications: Fluent in German with experience in sales operations or partner success.
The predicted salary is between 50000 - 65000 £ per year.
Responsibilities
- The Partner Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities.
- They develop strategic success plans aligned with MSP business strategies and manage product/service delivery in association with cross-functional teams.
- They work with account management teams in analyzing sales data and improving sales processes.
- Owns the post-sales relationship with Barracuda’s MSPs, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
- Formulates and executes partner success strategies that align MSPs’ business strategies to Barracuda products and services.
- Works with MSPs and Barracuda stakeholders to prevent or remediate any challenges faced by internal MSP teams in using Barracuda’s products/services.
- Operates as primary point of contact for multiple product lines, while supporting the MSP journey with Barracuda.
- Builds and manages the customized product delivery to the MSP’s technology environment.
- Reaches out to MSPs proactively to offer support, share best practices, and provide value-added insights.
- Provides training and resources to help MSPs and junior team members understand how to use Barracuda product/services effectively.
- Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
- Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
- Leverages specialized partner success knowledge in breadth and/or depth to a variety of issues/projects within the team.
- Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify MSP needs and provide tailored solutions.
- Supports account management team in analyzing sales data and/or developing strategies for sales’ process improvement.
Benefits
- High-quality health benefits.
- Retirement Plan with employer match.
- Career-growth opportunities.
- Flexible Time Off and Paid Time Off benefits.
- Volunteer opportunities.
- Equity, in the form of non-qualifying options.
Qualifications
- Highly self-sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.
- Hands-on experience with Partner Success tools (e.g., Gainsight) and CRM platforms.
- Bilingual in German.
- Bachelor’s or master’s degree in Sales, Business Administration or equivalent.
- 3+ years of experience in sales operations, account management, partner success or equivalent.
- Self-motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.
- Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.
- Strong problem-solving and project-management capabilities, with excellent interpersonal and organizational skills.
- Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.
- Outstanding time-management skills with the ability to prioritize effectively in a fast-paced environment.
Partner Success Manager (German Speaker) in London employer: Barracuda Networks
At Barracuda, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Partner Success Manager, you will benefit from high-quality health benefits, a robust retirement plan, and ample career growth opportunities, all while working in a dynamic environment that values your contributions and encourages professional development. Our commitment to employee well-being is reflected in our flexible time off policies and volunteer opportunities, making Barracuda a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager (German Speaker) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barracuda Networks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barracuda Networks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Success Manager (German Speaker) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barracuda Networks:Your cover letter is your chance to shine! Tell us why you want to work at Barracuda Networks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barracuda Networks!
How to prepare for a job interview at Barracuda Networks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
