At a Glance
- Tasks: Implement and integrate Barracuda security products while mentoring peers and troubleshooting complex configurations.
- Company: Join Barracuda Networks, a leader in security software with a focus on customer success.
- Benefits: Enjoy high-quality health benefits, flexible time off, and career growth opportunities.
- Other info: Dynamic role with opportunities for mentorship and global collaboration.
- Why this job: Make a real impact in cybersecurity while collaborating with diverse teams and developing best practices.
- Qualifications: Strong communication skills and deep knowledge of email security and networking fundamentals required.
The predicted salary is between 60000 - 80000 £ per year.
Barracuda Networks is seeking an Onboarding Engineer who is a technical contributor bringing security software implementation, networking, and configuration expertise to Barracuda’s Customer Success Team.
In addition to delivering advanced technical implementations, this individual will act as a technical escalation point within the Customer Success team, mentor peers, troubleshoot complex configurations, and share in developing best‑practice technical solutions.
Responsibilities
- Deliver implementations and integrations for Barracuda security products
- Lead advanced and technically-focused Professional Services and Onboarding engagements for Barracuda’s security products and solutions
- Support the design and development of scalable experiences that accelerate time-to-value and deliver measurable business outcomes
- Collaborate with Customer Success, Sales, and Product teams to align activities with success metrics and product outcomes
- Perform technical risk assessments, health checks, and ensure smooth handoffs to Customer Success/Support
- Support the development of self‑service content and playbooks; oversee and support customers undertaking self‑service
- Monitor metrics and provide insights to boost velocity, adoption, and satisfaction
- Mentor and cross‑train other staff members
Benefits
- High‑quality health benefits
- Retirement Plan with employer match
- Career‑growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
- Equity, in the form of non‑qualifying options
Qualifications
- Excellent written and verbal communication; comfortable presenting to executives and technical stakeholders.
- Deep knowledge of email security (threat detection, phishing, ransomware) and networking fundamentals and security architectures (routing, switching, VPNs, firewalls, TLS, IAM, zero‑trust, etc.).
- Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field; advanced degree or relevant certifications (e. g., CCNA/CCNP, CISSP, CISM, AWS/Azure/GCP certifications) a plus.
- Experience with command line as well as log review and analysis to pinpoint issues.
- Global, cross‑functional collaboration.
- Proven ability to translate product features into business outcomes; strong communication skills.
- KPI literacy (time‑to‑value, adoption, CSAT/NPS); content/playbook development experience.
- Strong leadership and mentorship skills; ability to supervise and develop junior engineers, and to act as a technical escalation authority.
- 5+ years of experience in security software implementation, network architecture, and complex customer deployments; hands‑on experience with Barracuda security products is a plus.
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Implementation Engineer employer: Barracuda Networks
At Barracuda, we pride ourselves on fostering a collaborative and innovative work environment where every team member's contributions are valued. As an Implementation Engineer II, you'll not only have the opportunity to work with cutting-edge security solutions but also benefit from our commitment to employee growth through internal mobility and mentorship programs. Join us in making the world a safer place while enjoying a culture that encourages your voice and empowers you to make a real impact.
