At a Glance
- Tasks: Provide top-notch support for our innovative cybersecurity products and troubleshoot customer issues.
- Company: Join Barracuda, a leading cybersecurity company with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive team environment.
- Other info: Great training opportunities and a chance to grow within the company.
- Why this job: Kickstart your tech career while making a real difference in cybersecurity.
- Qualifications: Knowledge in network security and customer service skills are a plus.
The predicted salary is between 25000 - 32000 £ per year.
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front‑line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Technical Support Manager.
What you’ll be working on:
- Providing superior customer support on our home‑grown products
- Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
- Develop your skills in network and security products through on‑going training
- Document, elevate, and follow through with product bugs and/or issues
- Debug the issue and provide a solution. If not resolved raise a ticket to the next level
What you bring to the role:
- Good knowledge and experience (from work or education) in the field of network / IT security and / or data protection (backup systems, e‑mail archiving, etc.) is an advantage
- Experience in the field of Linux Command Shell beneficial
- Experience with Microsoft Windows Server, VMware, and Hyper‑V virtualization, as well as Exchange and SQL, are advantageous
- CCNA, CCNP, or CCIE certification is an advantage
- A customer‑centric focus where you will answer customer calls and emails
- Prior experience with Salesforce is an advantage
- Good English language, additional European languages also beneficial
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options.
Technical Support Engineer in Reading employer: Barracuda Networks Inc.
At Barracuda Networks, we pride ourselves on fostering a dynamic and inclusive work environment where every team member's voice is heard and valued. As a Technical Support Engineer, you'll benefit from ongoing training in cutting-edge cybersecurity solutions, ample opportunities for career advancement, and a supportive culture that encourages collaboration and innovation. Join us in our mission to protect customers worldwide while enjoying the unique advantages of working in a leading cybersecurity firm dedicated to employee growth and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Reading
✨Tip Number 1
Get to know the company! Research Barracuda's products and values so you can speak confidently about how you fit into their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be interfacing with customers, being clear and concise is key. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Barracuda employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Barracuda.
We think you need these skills to ace Technical Support Engineer in Reading
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for tech and cybersecurity shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in network and IT security. We love seeing how your background aligns with what we do, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Barracuda Networks Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of network and IT security, especially around the products Barracuda offers. Familiarise yourself with concepts like WAF/NG, email archiving, and backup systems. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Customer Scenarios
Since this role is all about providing top-notch customer support, think of common issues customers might face and how you would resolve them. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
As you'll be interfacing with customers via email, phone, and chat, it's crucial to demonstrate your communication skills. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you need it. This shows that you’re proactive and customer-focused.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, training opportunities, or the technologies used at Barracuda. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values.
