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- Tasks: Be the go-to person for guest inquiries and bookings, ensuring top-notch service.
- Company: Join Barons Eden, a family of award-winning spa and hotel destinations.
- Benefits: Competitive salary, performance-based commission, and discounts on stays and spa days.
- Other info: Enjoy a fun team culture with perks like complimentary spa days and free snacks.
- Why this job: Make memorable moments for guests while thriving in a dynamic, supportive environment.
- Qualifications: Experience in customer service, call centres, and hospitality is a plus.
The predicted salary is between 27500 - 37100 £ per year.
Location: Head Office, Moreton in Marsh
Salary Range: £27,500.00 - £37,100.00 (inclusive of commission)
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences.
Key Responsibilities include:
- Handling all incoming inquiries and reservation calls professionally
- Processing bookings, schedule treatments, and guest dining arrangements
- Sending out booking confirmations and relevant documents promptly
- Maintaining efficiency and accuracy in all tasks, adhering to quality standards
- Always providing excellent customer service
- Driving sales and improve guest reservations
- Striving to meet and exceed monthly sales targets
- Assisting other areas of the Central Reservations department as needed
What We're Looking For:
- Have the ability to thrive in a fast-paced environment
- Be resilient and capacity to adapt to changes
- Be a quick learner and a passion for acquiring new skills
- Have the availability to work evenings, weekends, and holidays as part of a 7-day operation
- Have the ability to maintain a positive and proactive approach to work
- Have experience with Property Management Systems (PMS)
- Have previous experience in a call centre environment
- Have a background in the hospitality industry is desirable
- Have basic knowledge of Microsoft Excel
Additional Information:
- Competitive commission structure with average on-target earnings of £800 per month
- Full-time role: 40 hours per week
- Shifts: 0745-1615hrs / 0845-1715hrs / 0945-1825hrs
- Rolling shift pattern, including a 6-day working week, a 5-day working week and a 4-day working week
What We Offer:
- Competitive salary
- Monthly performance-based commission
- Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall
- Coffee and snacks from our kitchen
- Access to an Employee Assistance Program
- Free parking on-site
- Refer-a-Friend scheme
- Discounts on overnight stays and spa days for you and your guests
- Discounts on food, drink and retail across our venues
- Comprehensive induction and training program
- Pension scheme
People say you can’t choose your family, well we choose you to be part of ours!
Guest Sales Specialist employer: Baron’s Eden
Contact Detail:
Baron’s Eden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research Barons Eden, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inquiries and bookings, it’s crucial to sound confident and friendly on calls. Try role-playing with a mate to nail that perfect pitch.
✨Tip Number 3
Be ready to showcase your adaptability! The hospitality world is fast-paced, so think of examples from your past where you’ve thrived under pressure or adapted to changes. It’ll impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Sales Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique flair shine through! We love individuality, so don’t be afraid to show us who you are and what makes you a great fit for the Guest Sales Specialist role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and sales. Mention any previous roles in hospitality or call centres that showcase your ability to thrive in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what matters most!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our family!
How to prepare for a job interview at Baron’s Eden
✨Know the Company Inside Out
Before your interview, take some time to research Barons Eden and its values. Understand their commitment to exceptional guest experiences and how they treat every guest like family. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Sales Specialist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to handle inquiries professionally and maintain high standards, as this will demonstrate your fit for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a booking call or handling a customer inquiry. Practise how you would respond to different scenarios, focusing on maintaining a positive and proactive approach. This will showcase your adaptability and quick thinking.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the team dynamics, training opportunities, or how success is measured in the Guest Sales Specialist position. This shows your enthusiasm and helps you gauge if the company is the right fit for you.