At a Glance
- Tasks: Support Sales and Guest Experience teams to ensure smooth operations and exceptional service.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations.
- Benefits: Competitive salary, spa day on anniversaries, discounts, and a supportive work environment.
- Other info: Enjoy a fun, inclusive workplace with excellent career development opportunities.
- Why this job: Be a key player in creating memorable guest experiences while developing your skills.
- Qualifications: Highly organised, detail-oriented, and confident with systems and data.
The predicted salary is between 27500 - 27500 £ per year.
Location: On Property/Hybrid
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
As a Central Support Coordinator, you will play a pivotal behind-the-scenes role in ensuring the smooth operation of both our Sales and Guest Experience functions. Rather than acting as a primary contact for guests, you will focus on supporting processes, resolving escalations, maintaining data integrity, and enabling teams to deliver exceptional service and achieve commercial success. This role is ideal for someone highly organised, detail-oriented, and solutions-focused, who enjoys working across multiple functions to improve efficiency and consistency.
Key Responsibilities
- Providing operational and administrative support across Sales and Guest Experience teams
- Monitoring booking accuracy, data quality, and system integrity across reservations platforms
- Investigating and resolving booking discrepancies, system issues, and internal queries
- Supporting the coordination of complex or high-value bookings and amendments
- Assisting with reporting, tracking performance metrics, and identifying trends or gaps
- Managing internal communications to ensure alignment between departments
- Supporting complaint resolution processes by gathering information and coordinating responses
- Maintaining up-to-date documentation, processes, and internal guides
- Assisting with system updates, testing, and process improvements
- Acting as a key link between departments to ensure a consistent and seamless guest journey
What We're Looking For
- Highly organised with strong attention to detail
- Confident working with systems, data, and processes
- A natural problem-solver with a proactive mindset
- Ability to manage multiple priorities and meet deadlines
- Strong internal communication and collaboration skills
- Comfortable working in a fast-paced, evolving environment
- Previous experience in administrative, coordination, or support roles (hospitality advantageous)
- Good working knowledge of Microsoft Office, particularly Excel
- Experience with booking or reservation systems is beneficial
Additional Information
- Full-time role: 40 hours per week
- Working 5 days out of 7 (depending on business needs)
- Rolling Rota: 1 in 3 weekends required
- Location: On Property/Hybrid
- Salary 27,500.00 (pro rata)
- Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries at any of our company spas
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Central Support Coordinator (6-Month Fixed Term Contract) - Moreton-in-Marsh employer: Baron’s Eden
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values individuality and operational excellence. As a Central Support Coordinator in Moreton-in-Marsh, you will enjoy a competitive salary, generous benefits including complimentary spa days and discounts, and ample opportunities for personal and professional growth within our award-winning hospitality group. Join us to be part of a close-knit team dedicated to creating memorable experiences for our guests while fostering your own career development.
StudySmarter Expert Advice🤫
We think this is how you could land Central Support Coordinator (6-Month Fixed Term Contract) - Moreton-in-Marsh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Barons Eden. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Barons Eden’s values and mission. Show us how your skills align with our commitment to exceptional guest experiences. We love seeing candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! As a Central Support Coordinator, you’ll need to think on your feet. Try mock interviews or scenarios where you can demonstrate how you’d handle booking discrepancies or internal queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Barons Eden.
We think you need these skills to ace Central Support Coordinator (6-Month Fixed Term Contract) - Moreton-in-Marsh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Central Support Coordinator role. Highlight your organisational skills and experience in administrative support, as these are key for us at Barons Eden.
Showcase Your Problem-Solving Skills:We love a natural problem-solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us you're proactive and ready to handle any booking discrepancies or system issues.
Keep It Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Barons Eden.
How to prepare for a job interview at Baron’s Eden
✨Know the Company Inside Out
Before your interview, take some time to research Barons Eden and their mission. Understand their commitment to exceptional guest experiences and how the Central Support Coordinator role fits into that vision. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Central Support Coordinator, being highly organised is key. Prepare examples from your past experiences where you've successfully managed multiple priorities or resolved discrepancies. Highlighting your attention to detail and problem-solving abilities will demonstrate that you’re the right fit for this role.
✨Familiarise Yourself with Relevant Systems
Since the role involves working with booking and reservation systems, brush up on any relevant software you’ve used before. If you have experience with Microsoft Excel, be ready to discuss how you've used it to track performance metrics or manage data. This will show that you can hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, how they measure success in the role, or what challenges the department is currently facing. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
