At a Glance
- Tasks: Support Sales and Guest Experience teams to ensure smooth operations and exceptional service.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations.
- Benefits: Competitive salary, complimentary spa days, discounts, and a supportive work environment.
- Other info: Enjoy a fun, inclusive workplace with great career development opportunities.
- Why this job: Be a key player in creating memorable guest experiences while developing your skills.
- Qualifications: Highly organised, detail-oriented, and experienced in administrative or support roles.
The predicted salary is between 27500 - 27500 € per year.
Central Support Coordinator (6-Month Fixed Term Contract)
Location: On Property/Hybrid
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
As a Central Support Coordinator, you will play a pivotal behind-the-scenes role in ensuring the smooth operation of both our Sales and Guest Experience functions. Rather than acting as a primary contact for guests, you will focus on supporting processes, resolving escalations, maintaining data integrity, and enabling teams to deliver exceptional service and achieve commercial success. This role is ideal for someone highly organised, detail-oriented, and solutions-focused, who enjoys working across multiple functions to improve efficiency and consistency.
Key Responsibilities
- Providing operational and administrative support across Sales and Guest Experience teams
- Monitoring booking accuracy, data quality, and system integrity across reservations platforms
- Investigating and resolving booking discrepancies, system issues, and internal queries
- Supporting the coordination of complex or high-value bookings and amendments
- Assisting with reporting, tracking performance metrics, and identifying trends or gaps
- Managing internal communications to ensure alignment between departments
- Supporting complaint resolution processes by gathering information and coordinating responses
- Maintaining up-to-date documentation, processes, and internal guides
- Assisting with system updates, testing, and process improvements
- Acting as a key link between departments to ensure a consistent and seamless guest journey
What We’re Looking For
- Highly organised with strong attention to detail
- Confident working with systems, data, and processes
- A natural problem-solver with a proactive mindset
- Ability to manage multiple priorities and meet deadlines
- Strong internal communication and collaboration skills
- Comfortable working in a fast-paced, evolving environment
- Previous experience in administrative, coordination, or support roles (hospitality advantageous)
- Good working knowledge of Microsoft Office, particularly Excel
- Experience with booking or reservation systems is beneficial
Additional Information
- Full-time role: 40 hours per week
- Working 5 days out of 7 (depending on business needs)
- Rolling Rota: 1 in 3 weekends required
- Location: On Property/Hybrid
- Salary £27,500.00 (pro rata)
Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries at any of our company spas
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Central Support Coordinator employer: Baron’s Eden
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values individuality and operational excellence. As a Central Support Coordinator, you will enjoy a supportive environment with ample opportunities for professional growth, competitive benefits including discounts on spa days and overnight stays, and a commitment to employee well-being through our Employee Assistance Program. Join us in creating memorable experiences for our guests while thriving in a dynamic team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Central Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Barons Eden. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Barons Eden's values and mission, and think about how your skills as a Central Support Coordinator can help them deliver those exceptional experiences.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed multiple priorities or resolved issues in past roles. This will demonstrate you're the perfect fit for their fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Barons Eden family.
We think you need these skills to ace Central Support Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Central Support Coordinator role. We want to see how you can bring your unique flair to our team!
Showcase Your Organisational Skills:Since this role is all about being highly organised and detail-oriented, don’t forget to provide examples of how you've successfully managed multiple priorities in the past. We love a good story that shows off your problem-solving abilities!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences shine through without any fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Baron’s Eden
✨Know the Company Inside Out
Before your interview, take some time to research Barons Eden and its values. Understand their mission of treating guests like family and how that translates into their operations. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Central Support Coordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved discrepancies. Highlight your attention to detail and how it has positively impacted your previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges head-on. Think about times when you've had to investigate issues or improve processes. This will showcase your proactive mindset and ability to thrive in a fast-paced environment, which is exactly what they’re looking for.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.
