At a Glance
- Tasks: Lead a dynamic team to drive sales performance and enhance guest experiences.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations.
- Benefits: Enjoy a competitive salary, discounts, and complimentary spa days on anniversaries.
- Other info: Work in a fun, supportive environment with great development opportunities.
- Why this job: Be a key player in creating memorable moments for guests while achieving sales success.
- Qualifications: Proven sales leadership experience and excellent coaching skills required.
The predicted salary is between 32000 - 32000 € per year.
Location: Moreton-in-Marsh
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
We are looking for a commercially driven Sales Team Leader to lead a team of Reservations Agents, with a clear focus on maximising conversion, revenue, and sales performance. In this role, you will take ownership of your team’s sales results, coaching agents to deliver high conversion rates, identify upselling opportunities, and consistently achieve revenue targets while maintaining an excellent guest experience.
Key Responsibilities
- Driving Sales Performance
- Owning your team’s delivery against sales KPIs (conversion rate, revenue, average booking value)
- Monitoring live sales performance and taking proactive action to improve results
- Identifying missed opportunities and implementing immediate corrective actions
- Ensuring consistent achievement of individual and team sales targets
- Leading & Managing Your Team
- Directing line management of a team of Reservations Agents (6+)
- Setting clear daily and weekly sales expectations
- Holding regular 1:1s focused on performance and development
- Managing underperformance with structured improvement plans
- Building a high-energy, target-driven team culture
- Sales Coaching & Quality
- Conducting regular call listening with a focus on sales technique and conversion
- Coaching agents on objection handling, upselling, and closing techniques
- Reinforcing best practice sales behaviours and scripts
- Ensuring all interactions align with brand standards
- Operational Control
- Overseeing daily workflow to maximise sales opportunities
- Ensuring calls are being answered within target
- Ensuring strong response times to inbound enquiries
- Managing rota adherence to ensure optimal sales coverage
- Acting as first-line escalation for complex booking scenarios
- Supporting Commercial Strategy
- Supporting implementation of promotions, campaigns, and sales initiatives
- Providing feedback on customer trends and booking behaviours
- Identifying opportunities to increase revenue and conversion across the team
What Success Looks Like
- High and consistent team conversion rates
- Excellent revenue delivery vs targets
- Improved sales capability across all agents
- A motivated, target-driven team environment
Required Skills & Experience
- Proven experience in a sales leadership, reservations leadership, or contact centre supervisory role
- Excellent track record of achieving and exceeding sales and revenue targets
- Experience managing KPIs such as conversion, average booking value, and revenue performance
- Excellent coaching and people development skills, with the ability to motivate high-performing teams
- Confidence in conducting performance reviews, 1:1s, and managing underperformance effectively
- Excellent sales techniques including objection handling, upselling, and closing skills
- Ability to analyse sales data and identify opportunities to improve performance
- Highly organised with the ability to manage workloads, rotas, and operational priorities in a fast-paced environment
- Excellent communication and interpersonal skills
- Excellent customer service focus with a passion for delivering exceptional guest experiences
- Confidence using reservation systems, CRM systems, and Microsoft Office applications
- Positive, resilient, and target-driven mindset
- Experience within hospitality, hotels, spa, leisure, or travel industries is highly desirable
Personal Attributes
- Commercially minded and results focused
- Energetic and inspirational leader
- Professional and approachable
- Proactive problem solver
- Ability to remain calm under pressure and lead by example
- Passionate about developing people and driving team success
Additional Information
- Full-Time position, working 5 out of 7 days per week
- 3 week rolling rota - 1 in 3 weekends
- 40 hours per week
- £32,000.00
Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries at any of our company spas
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Sales Team Leader - Central Reservations employer: Barons Eden - Reservations
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in the picturesque Moreton-in-Marsh. Our commitment to employee growth is evident through comprehensive training programmes and a focus on personal development, ensuring that our Sales Team Leader can thrive while leading a passionate team dedicated to delivering unforgettable guest experiences. With competitive salaries, generous benefits, and a fun, inclusive environment, we empower our employees to excel and enjoy their journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Leader - Central Reservations
✨Tip Number 1
Get to know the company inside out! Research Barons Eden, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your sales leadership experience and how you’ve driven results in the past.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our community from the get-go, which is always a bonus!
We think you need these skills to ace Sales Team Leader - Central Reservations
Some tips for your application 🫡
Show Your Sales Savvy:When you're writing your application, make sure to highlight your sales experience. We want to see how you've driven results in previous roles, so share specific examples of how you’ve smashed targets and led teams to success.
Be Personal and Authentic:At StudySmarter, we value individuality, so let your personality shine through! Use a friendly tone and don’t be afraid to show your passion for hospitality and guest experiences in your application.
Tailor Your Application:Make sure to tailor your application to the role of Sales Team Leader. Reference the key responsibilities and skills mentioned in the job description, and explain how your experience aligns with them. This shows us you’re serious about the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Barons Eden - Reservations
✨Know Your Numbers
Before the interview, brush up on key sales metrics like conversion rates and average booking values. Be ready to discuss how you've driven these numbers in your previous roles. This shows you understand the importance of KPIs and can hit the ground running.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Highlight specific techniques you've used for objection handling and upselling. This will demonstrate your ability to lead and develop a high-performing team.
✨Be Ready to Problem Solve
Think of scenarios where you've had to manage underperformance or resolve complex booking issues. Share how you approached these challenges and what the outcomes were. This will showcase your proactive problem-solving skills and calmness under pressure.
✨Emphasise Guest Experience
Since Barons Eden values exceptional guest experiences, be prepared to discuss how you've prioritised customer service in your previous roles. Share specific examples of how you've created memorable moments for guests while achieving sales targets.
