Spa Therapist

Location: Hoar Cross Hall, Staffordshire

About Us

Set in the heart of Staffordshire, Hoar Cross Hall is a luxury spa resort that blends the grandeur of a stately home with the tranquility of world‐class spa facilities. Offering an unparalleled guest experience, our estate boasts exquisite dining venues, lush gardens, and state‐of‐the‐art spa services. At Hoar Cross Hall, we pride ourselves on delivering exceptional service and creating unforgettable memories for our guests. Our commitment to excellence extends beyond our guest services—we treat our team like family and are dedicated to nurturing growth, skill development, and helping you achieve your career goals. We believe in creating a positive and inspiring work environment where everyone can thrive.

The Role

Are you passionate about wellbeing and delivering exceptional spa treatments? At Hoar Cross Hall, we offer guests an unforgettable experience, combining relaxation with rejuvenation through our luxurious treatments. As a Spa/Beauty Therapist within our award‐winning team, you will play a vital role in crafting a personalized, soothing experience for our guests.

You will have the opportunity to perform a wide range of spa treatments, from massages to facials, using the latest techniques and premium products, all within a world‐class spa setting. This is a fantastic opportunity to join a supportive and talented team, working with state‐of‐the‐art facilities while developing your career in the beauty and wellness industry.

Key Responsibilities

• Performing a wide range of luxurious spa treatments including massages, facials, body treatments, and more.
• Delivering the highest quality treatments, ensuring exceptional guest satisfaction and a truly rejuvenating experience.
• Assessing clients' needs and recommending the most suitable treatments tailored to their preferences.
• Achieving sales and treatment targets while maintaining the highest standards of guest service.
• Maintaining therapy rooms to ensure they are always clean, comfortable, and inviting.
• Ensuring strict adherence to Health & Safety guidelines to maintain a safe and hygienic working environment.
• Offering personalised post‐treatment advice and recommending appropriate products for continued care.
• Staying updated with the latest spa industry trends and techniques to ensure guests receive the best treatments available.
• Collaborating with colleagues to foster a positive, welcoming, and professional atmosphere within the spa.

Person Specification

Essentials:

• Have a Level 3 Qualification in Beauty Therapy or equivalent.
• Have excellent customer service and communication skills with the ability to engage guests and create a memorable experience.
• Have the ability to work flexible hours, including weekends and holidays to meet the needs of the business.
• Have exceptional attention to detail and a commitment to maintaining a hygienic, tidy, and well‐organised therapy space.

Desirables:

• Being proficient in a wide variety of spa treatments and techniques.
• Have previous experience working in a similar role within a high‐end spa or resort environment.
• Being familiar with Voya and Elemis products is an advantage, but not essential.

Further Information

• Part‐time and full‐time opportunities available, with a minimum commitment of 16 hours per week up to 40 hours per week.
• Shift Hours: 0930hrs‐1800hrs & 1030-1900hrs.
• Requirement to work one weekend day per week.
• Rate of pay increases every 6 months for the first two years of service.
• Full flexibility is essential, as you will be expected to work as and when necessary to meet the needs of the team and the business.

Why Join Us

• Work in a stunning, historic estate that is committed to excellence in hospitality.
• Competitive rate of pay and potential for up to 20% commission on product sales (target‐led).
• Complimentary use of leisure and spa facilities to enhance your wellbeing.
• Variety of free lunch options available daily.
• Discounted overnight stays and spa days, giving you the chance to experience the resort yourself.
• 30% discount on food and drink across our venues.
• Employer contribution to a workplace pension scheme.
• Excellent induction and training program to ensure your growth and success.
• Access to exclusive Perkbox benefits and discounts.
• Free parking on‐site for a hassle‐free commute.
• Refer a friend scheme.
• Opportunities for professional development and career progression within a leading spa resort.

At Hoar Cross Hall, we believe in creating a supportive, family‐like atmosphere for both guests and employees. People say you can't choose your family, but here, we choose YOU to be part of ours.