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- Tasks: Lead a dynamic team to deliver exceptional spa experiences and drive commercial success.
- Company: Eden Hall, an award-winning luxury day spa in Nottinghamshire.
- Benefits: Competitive salary, discounts on services, and ongoing training opportunities.
- Other info: Enjoy a supportive environment with excellent career advancement potential.
- Why this job: Join a passionate team dedicated to wellness and create memorable guest experiences.
- Qualifications: Experience in senior spa management and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
About Us
Eden Hall is an award-winning luxury day spa, set within 15 acres of beautifully landscaped Nottinghamshire countryside. Known for its refined design, exceptional service, and immersive wellness experiences, Eden Hall offers guests an elegant escape where every detail is thoughtfully considered. As part of the Barons Eden collection, we are committed to excellence, craftsmanship, and creating memorable moments, delivered by passionate people in a sophisticated and inspiring environment.
At Eden Hall, we create exceptional experiences for our guests, and that starts with how we treat our people. We believe happy, supported teams deliver the best service – and we work hard to make Eden Hall a place where you can grow, thrive, and feel proud of what you do.
About The Role
We are seeking an experienced and dynamic Spa & Leisure Manager to lead the operations of Eden Hall’s award-winning spa. This is an exciting opportunity to take ownership of a premium spa offering, featuring 28 treatment rooms, thermal experiences, relaxation areas, and both indoor and outdoor pools.
As Spa & Leisure Manager, you will be responsible for delivering an exceptional guest experience while driving commercial performance, leading a high-performing team, and maintaining the highest standards across all spa and leisure facilities.
Key Responsibilities
- Leadership & Team Management
- Leading, inspiring, and developing a large Spa and Leisure team, including therapists and operational staff
- Recruiting, training, and retaining talent in line with business needs and budgets
- Fostering a positive, professional, and high-performing team culture
- Managing performance, conducting appraisals, and handling employee relations in collaboration with The People Team
- Operations
- Overseeing the day-to-day running of the spa, ensuring outstanding guest service at all times
- Maintaining exceptional standards of cleanliness, presentation, and safety across all areas
- Optimising treatment schedules and therapist utilisation to maximise revenue
- Working closely with Reservations, Maintenance, and Housekeeping teams to ensure seamless operations
- Acting on guest feedback to continuously improve service delivery
- Training & Development
- Designing and implementing structured training programmes for all team members
- Identifying development needs and ensuring completion of all mandatory training
- Maintaining accurate training records and monitoring effectiveness
- Finance & Commercial Performance
- Managing departmental budgets and delivering against financial targets
- Analysing performance data and producing monthly reports for senior management
- Driving revenue through effective scheduling, upselling, and retail performance
- Overseeing stock control, purchasing, and cost management
- Sales & Marketing
- Identifying opportunities to grow spa revenue across treatments, retail, and experiences
- Collaborating with Sales and Marketing teams on campaigns and promotions
- Staying informed on industry trends and competitor activity
- Encouraging a strong sales culture within the team
- Health & Safety
- Ensuring full compliance with all Health & Safety, Fire, COSHH, and hygiene regulations
- Conducting regular inspections and maintaining a safe environment for guests and team members
- Working closely with the Group Health & Safety Officer to uphold legal standards
About You
- Have proven experience in a senior spa or leisure management role
- Be able to demonstrate leadership and people management skills
- Be commercially aware with a track record of driving revenue and controlling costs
- Have excellent organisational and communication skills
- Be passionate about delivering exceptional guest experiences
- Have knowledge of health & safety regulations within a spa or leisure environment
Additional Information
- Salary: £45,000 per annum
- Weekly working hours: 40 hours per week
- Working 5 out of 7 days per week (including evenings, weekends and bank holidays)
- Please note that we are unable to offer visa sponsorship for this role. Applicants must have the legal right to work in the UK and not require future sponsorship
What We Offer
- The opportunity to lead a prestigious, award-winning spa
- A supportive and forward-thinking management team
- Ongoing training and development opportunities
- Competitive salary and benefits package
Ready to take the next step in your career? Apply now and become part of a team dedicated to delivering excellence in wellness and guest experience.
Why Join Us
- Competitive Rate of Pay
- Complimentary use of the leisure and spa facilities
- Staff canteen which provides a variety of lunch options daily
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Online Doctor support (appointments/prescriptions)
- Refer-a-Friend scheme
- Free Parking
- Opportunities for professional development and career advancement
Skills: Organised • Passionate • Communication • Spa and Leisure Management
Spa & Leisure Manager employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Leisure Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for wellness and guest experiences shine through. Share stories that highlight your leadership skills and how you've driven revenue in past roles.
✨Tip Number 3
Research, research, research! Before any interview, dive deep into Eden Hall’s values, services, and recent news. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Eden Hall.
We think you need these skills to ace Spa & Leisure Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the spa and leisure industry shine through. We want to see how excited you are about creating exceptional guest experiences and leading a high-performing team.
Tailor Your CV: Make sure your CV is tailored to the Spa & Leisure Manager role. Highlight your relevant experience in leadership, operations, and financial management. We love seeing how your skills align with what we’re looking for!
Be Specific: Use specific examples from your past roles to demonstrate your achievements. Whether it’s driving revenue or improving guest satisfaction, we want to know how you made a difference in your previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Eden Hall.
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with Eden Hall’s offerings and unique features. Research their treatment options, wellness experiences, and any recent awards or recognitions. This knowledge will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Spa & Leisure Manager, leadership is key. Prepare examples of how you've successfully led teams in the past, focusing on recruitment, training, and performance management. Highlight any initiatives you've implemented that improved team morale or guest satisfaction.
✨Demonstrate Commercial Awareness
Be ready to discuss how you’ve driven revenue in previous roles. Bring examples of how you’ve optimised schedules, upsold services, or managed budgets effectively. This will illustrate your ability to contribute to Eden Hall’s commercial performance.
✨Prepare for Scenario Questions
Expect questions about handling guest feedback, managing team conflicts, or ensuring compliance with health and safety regulations. Think through potential scenarios and how you would address them, showcasing your problem-solving skills and commitment to exceptional service.