At a Glance
- Tasks: Deliver exceptional guest experiences and maintain spa quality standards.
- Company: Join the luxurious Hoar Cross Hall, a stunning spa resort.
- Benefits: Competitive pay, free meals, spa discounts, and flexible hours.
- Other info: Enjoy a supportive environment with great training and development opportunities.
- Why this job: Be part of a friendly team creating unforgettable memories for guests.
- Qualifications: Customer service experience and a passion for wellness.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we’re committed to delivering exceptional service and creating unforgettable memories for our guests. Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
Offering a range of wellness treatments, exceptional facilities, and providing outstanding guest experiences, we are seeking friendly and dedicated individuals to join our Spa Experience Host Team. The ideal candidate will be passionate within this field and will be responsible for providing a high standard of care and service to our guests ensuring they maintain Pool and Spa Quality Standards.
Key Responsibilities
- Providing exceptional customer service, ensuring every guest feels welcome and valued
- Ensuring all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas
- Adhering to health and safety regulations, ensuring a safe environment for both guests and staff
- Working closely with other team members to deliver seamless service and support across all relevant departments
- Informing guests about spa services, treatments, and guidelines, enhancing their overall experience
- Supporting with guest arrivals and departures
- Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner
Personal Specification
Essentials
- Have a customer service background with strong interpersonal skills and a friendly, approachable manner
- Have a demonstrated interest in pool and spa quality standards
- Be meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained
Desirables
- Have previous experience in a similar role within the Spa/Hospitality industry
Additional Information
- Part-Time - 24 hours per week
- Working 3 out of 7 days a week
- Salary: £12.71 per hour
- Fully Flexible
Why Join Us
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Spa Experience Host: Part-Time employer: Barons Eden - Hotel and Spa Collection
Hoar Cross Hall is an exceptional employer that offers a unique blend of luxury and hospitality in the stunning surroundings of Staffordshire. With a strong commitment to employee growth, we provide comprehensive training, flexible working hours, and a supportive work culture that values every team member. Enjoy exclusive benefits such as complimentary spa days, discounts on services, and a fun, inclusive environment where your passion for customer service can truly shine.
Contact Details:
Barons Eden - Hotel and Spa Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Experience Host: Part-Time
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Barons Eden - Hotel and Spa Collection and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Experience Host: Part-Time
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Barons Eden - Hotel and Spa Collection that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Barons Eden - Hotel and Spa Collection.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Barons Eden - Hotel and Spa Collection get a sense of who you are beyond your experience!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Barons Eden - Hotel and Spa Collection and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
