At a Glance
- Tasks: Lead and support the spa reception team for a seamless guest experience.
- Company: Join Barons Eden, a luxury spa and hotel destination with a focus on wellness.
- Benefits: Competitive pay, free lunch, spa access, and discounts on stays and dining.
- Other info: Flexible hours with opportunities for professional growth and a supportive team culture.
- Why this job: Make a real impact in a stunning estate while developing your hospitality skills.
- Qualifications: Experience in a supervisory role and strong leadership skills required.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hoar Cross Hall, Staffordshire
Contract: Full‑Time, Fixed‑Term Contract (9–12 months)
About Us
At Barons Eden, we pride ourselves on creating exceptional wellness experiences across our award‑winning spa and hotel destinations. From luxury treatments to impeccable service, our goal is to make every guest feel truly cared for. Our people are the heart of what we do – professional, passionate, and dedicated to delivering excellence every day.
The Role
We’re looking for an experienced and motivated Spa Assistant Front Office Manager to join our front‑of‑house team on a maternity cover contract for approximately 9–12 months. In this pivotal role, you’ll support the Spa Front Office Manager in overseeing the daily running of the spa reception and reservations areas, ensuring every guest enjoys a seamless and memorable experience. You’ll also assist in the hotel’s main reception as and when required, maintaining the same high level of professionalism and guest care across all front‑of‑house operations.
Key Responsibilities
- Lead, motivate, and support the spa reception and reservations teams.
- Oversee daily operations to ensure a smooth and efficient guest journey.
- Handle guest enquiries, bookings, and payments with professionalism and care.
- Collaborate with other departments to deliver a seamless guest experience.
- Assist in the hotel’s main reception as required, supporting guest check‑in and check‑out.
- Support staff scheduling, training, and performance development.
- Maintain high standards of presentation, service, and compliance at all times.
About You
- Previous experience in a supervisory or assistant management role within a spa, hotel, or luxury leisure environment.
- Strong leadership and communication skills with a passion for exceptional service.
- Organised, calm under pressure, and detail‑oriented.
- Confident using booking and CRM systems (e.g., Premier Spa, Book4Time, or similar).
- Professional, approachable, and driven to exceed guest expectations.
Shift Patterns
40 hours per week, 5 days out of 7 per week. Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business, including weekends and bank holidays.
Why Join Us
- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive rate of pay.
- Complimentary use of the leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary Spa Day at Eden Hall on work anniversaries.
- Employee benefits program.
- Free parking.
- Refer a friend scheme.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent induction and training programme.
- Opportunities for professional development and career advancement.
We’re passionate about hospitality and thrive in a people‑focused environment. If that sounds like you, we’d love to hear from you. Apply today and be part of a team where your talent and care make a real difference — even for a short but meaningful time.
Spa Assistant Front Office Manager employer: Barons Eden - Hotel and Spa Collection
At Barons Eden, we are dedicated to creating exceptional wellness experiences in a stunning historic estate, making us an excellent employer for those passionate about hospitality. Our supportive work culture prioritises professional development, offering competitive pay, complimentary spa access, and a range of employee benefits that enhance your career journey. Join our team and enjoy a fulfilling role where your contributions truly matter, all while working in a beautiful environment that values excellence and care.
Contact Details:
Barons Eden - Hotel and Spa Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Barons Eden - Hotel and Spa Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Barons Eden - Hotel and Spa Collection
Don't be shy about reaching out to Barons Eden - Hotel and Spa Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Barons Eden - Hotel and Spa Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
