At a Glance
- Tasks: Deliver exceptional customer service and drive retail sales in a luxury spa environment.
- Company: Join a historic estate focused on luxury hospitality and guest experiences.
- Benefits: Competitive pay, free meals, spa discounts, and a fun, supportive work culture.
- Other info: Flexible hours, excellent training, and opportunities for career growth.
- Why this job: Be part of a team that creates memorable experiences for guests while developing your skills.
- Qualifications: Experience in retail or customer service with strong communication skills.
The predicted salary is between 13.75 - 13.75 £ per hour.
Location: Hoar Cross Hall, Staffordshire
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. We can only achieve this by hiring people with a positive attitude and passion for the industry.
We are looking for an enthusiastic, customer-focused Retail Assistant to join our Spa & Retail team. This is an exciting opportunity for someone with a passion for retail, beauty, wellness, and delivering exceptional guest experiences. As our Retail Assistant, you will play a key role in driving retail sales, creating engaging customer experiences, maintaining high visual merchandising standards, and supporting our therapy team in achieving retail success. If you are proactive, sales-driven, and enjoy building relationships with customers, we'd love to hear from you.
What You'll Be Doing
- Delivering exceptional customer service at all times
- Supporting guests throughout their shopping experience, offering expert product advice and recommendations
- Achieving daily, weekly, and monthly retail sales targets and KPIs
- Maximising retail opportunities through product recommendations, promotions, and customer engagement activities
- Handling customer enquiries professionally and assisting with resolving complaints alongside the Retail & Parlour Manager
Retail Activities & Promotions
- Organising and delivering retail-focused activities including workshops, skin consultations, mini treatments, and product demonstrations
- Supporting the planning and delivery of promotional events and seasonal campaigns
- Working closely with product brands and suppliers to maintain product knowledge and promote new launches
Retail Operations
- Maintaining attractive, fully stocked, and well‑merchandised retail displays
- Carrying out opening and closing procedures and daily retail area checks
- Completing daily operational checklists and administrative tasks, including emails and guest enquiries
- Ensuring retail spaces remain clean, tidy, welcoming, and aligned with company standards
Stock Management
- Monitoring stock levels and placing orders to maintain availability
- Conducting monthly stock takes and managing stock rotation
- Ensuring accurate stock control records using Procure Wizard and Resort Suite
- Maintaining strict controls to minimise stock loss, damage, or theft
Team Support
- Encouraging and motivating therapists to incorporate retail recommendations into treatments
- Providing retail support and guidance to the therapy team
- Attending product training sessions and continually developing your product and industry knowledge
What We're Looking For
- Have previous experience in a retail, beauty, spa, hospitality, or customer service environment
- Have excellent sales and customer service skills
- Have excellent communication and interpersonal abilities
- Have the ability to work independently and as part of a team
- Have exceptional organisational skills and attention to detail
- Be confident using computer systems and stock management software
- Have a flexible approach to working hours and shifts
Desirable
- Have experience within a spa, beauty, wellness, or luxury hospitality environment
- Have knowledge of skincare, beauty, or wellness products
- Have experience delivering workshops, demonstrations, or customer events
Additional Information
- Working 4-5 days per week
- 38 hours per week – Monday to Sunday – evenings & weekends
- £13.75 per hour
What We Offer
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Online Doctor support (appointments / prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
If you're passionate about delivering outstanding customer experiences and helping guests discover products they'll love, we'd love to hear from you. Apply today and become part of our exceptional team.
Retail Assistant (Maternity Cover) employer: Barons Eden - Hotel and Spa Collection
At Hoar Cross Hall, we pride ourselves on creating a warm and welcoming environment where our team members are valued and supported. As a Retail Assistant, you'll enjoy a range of benefits including complimentary spa days, discounts across our venues, and access to excellent training programmes, all while working in a stunning historic estate that prioritises luxury and high standards in hospitality. Join us for a rewarding career where your passion for retail and customer service can truly shine.
Contact Details:
Barons Eden - Hotel and Spa Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Maternity Cover)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Assistant (Maternity Cover)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Barons Eden - Hotel and Spa Collection:Don’t forget to personalise your application for Barons Eden - Hotel and Spa Collection! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Barons Eden - Hotel and Spa Collection offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Barons Eden - Hotel and Spa Collection and contribute positively during your temporary stint.
