Restaurant Manager

Overview

Restaurant Manager – Hugo’s

Location: Hoar Cross Hall, Staffordshire

Department: Food & Beverage

Reports to: Head of Food & Beverage

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we’re committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

We are looking for a passionate and driven Restaurant Manager to lead the operation of Hugo’s Restaurant, The Atrium, and Poolside Drinks Service. This is a fantastic opportunity for an experienced hospitality professional to take ownership of multiple vibrant service areas and deliver exceptional guest experiences.

About The Role

As Restaurant Manager, you will oversee the day-to-day running of Hugo’s and associated outlets, ensuring outstanding service, strong financial performance, and a highly engaged team. You’ll play a key role in shaping the guest experience, driving standards, and supporting the ongoing success of our Food & Beverage offering.

Key Responsibilities

• Operations
  • Leading the daily operation of Hugo’s Restaurant, Atrium Lounge, and Poolside service
  • Delivering exceptional guest experiences through high standards of service, quality, and presentation
  • Working closely with kitchen and bar teams to ensure seamless service delivery
  • Responding proactively to guest feedback and continuously improve service standards
  • Supporting the development and execution of events, promotions, and new initiatives

• Leadership & Team Management
  • Inspiring, leading, and developing a high-performing F&B team
  • Managing recruitment, onboarding, training, and performance
  • Creating and managing rotas to ensure effective and efficient staffing
  • Conducting regular team meetings and performance reviews

• Financial Performance
  • Managing budgets, costs, and stock control to maximise profitability
  • Supporting the delivery of revenue and profit targets
  • Monitoring sales performance and implement strategies to drive growth
  • Ensuring compliance with purchasing and financial procedures

• Training & Development
  • Identifying training needs and implement development plans
  • Ensuring all team members are fully trained and supported in their roles
  • Maintaining accurate training records and compliance standards

• Health & Safety
  • Ensuring full compliance with food safety, licensing, and health & safety legislation
  • Maintaining high standards of hygiene, cleanliness, and safety across all outlets
  • Completing risk assessments and ensure team awareness of safety procedures
  • Promoting a safe and positive working environment

About You

• Have proven experience in a restaurant or F&B management role
• Have excellent leadership and people management skills
• Be commercially aware with experience managing budgets and costs
• Be passionate about delivering exceptional guest experiences
• Have excellent communication and organisational skills
• Have knowledge of health & safety and food hygiene regulations

Additional Information

• 45 hours per week
• Working 5 out of 7 days per week (including evenings, weekends and bank holidays)
• Salary: £37,000 per annum
• Please note that we are unable to offer visa sponsorship for this role. Applicants must have the legal right to work in the UK and not require future sponsorship

Join Us – Benefits

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Skills

• Commercially Aware
• Excellent Communication
• Leadership
• Customer Service
• People Management
• Organised