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For Companies At a Glance
- Tasks: Manage customer inquiries, process bookings, and enhance guest experiences.
- Company: Join Barons Eden, a family-friendly spa and hotel destination.
- Benefits: Competitive salary, performance-based commission, and complimentary spa days.
- Why this job: Be the friendly face that creates memorable moments for guests.
- Qualifications: Strong communication skills and sales experience preferred.
- Other info: Dynamic role with flexible shifts and great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Barons Eden is a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About The Role
As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences.
Responsibilities
- Handling all incoming inquiries and reservation calls professionally.
- Processing bookings, scheduling treatments, and guest dining arrangements.
- Sending out booking confirmations and relevant documents promptly.
- Maintaining efficiency and accuracy in all tasks, adhering to quality standards.
- Always providing excellent customer service.
- Driving sales and improving guest reservations.
- Striving to meet and exceed monthly sales targets.
- Assisting other areas of the Central Reservations department as needed.
What We're Looking For
- Ability to thrive in a fast-paced environment.
- Resilience and capacity to adapt to changes.
- Quick learner with a passion for acquiring new skills.
- Availability to work evenings, weekends, and holidays as part of a 7-day operation.
- Positive and proactive approach to work.
- Experience with Property Management Systems (PMS).
- Previous experience in a call centre environment.
- Background in hospitality is desirable.
- Basic knowledge of Microsoft Excel.
Additional Information
- Full-time role: 40 hours per week.
- Shifts: 0745-1615hrs, 0845-1715hrs, 0945-1825hrs.
- Rolling shift pattern, including a 6-day, 5-day, and 4-day working week.
- Location: Based at Head Office, Moreton-in-Marsh.
- Plus: Monthly performance-based commission.
What We Offer
- Competitive salary.
- Monthly performance-based commission.
- Complimentary Spa Day to celebrate work anniversaries (at Hoar Cross Hall or Eden Hall).
- Coffee and snacks from our kitchen.
- Access to an Employee Assistance Program.
- Free on-site parking.
- Refer-a-Friend scheme.
- Discounts on overnight stays and spa days for you and your guests.
- Discounts on food, drink and retail across our venues.
- Comprehensive induction and training program.
- Pension scheme.
People say you can't choose your family, well we choose you to be part of ours!
Skills
- Call centre.
- Strong communication.
- Sales experience.
- Passionate.
- Target driven.
Guest Sales Specialist in Moreton in Marsh employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Sales Specialist in Moreton in Marsh
✨Tip Number 1
Get to know the company inside out! Research Barons Eden and understand their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills! As a Guest Sales Specialist, you'll be handling inquiries and bookings all day. Role-play with a friend or family member to get comfortable with common questions and scenarios you might face during the interview.
✨Tip Number 3
Show your sales flair! Think of examples from your past experiences where you’ve driven sales or improved customer satisfaction. Be ready to share these stories in your interviews to demonstrate your target-driven mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Barons Eden family. Let’s make it happen!
We think you need these skills to ace Guest Sales Specialist in Moreton in Marsh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your individuality shine through! We love seeing a bit of flair in your writing that reflects who you are. Remember, we’re all about treating our guests like family, so show us how you’d bring that warmth to our team.
Tailor Your Application: Make sure to customise your application for the Guest Sales Specialist role. Highlight your experience in customer service and sales, and mention any relevant skills, like using Property Management Systems. This helps us see how you fit into our mission of creating memorable guest experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out. Use bullet points if it helps, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Barons Eden and what we stand for!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Know the Company Inside Out
Before your interview, take some time to research Barons Eden. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Showcase Your Customer Service Skills
As a Guest Sales Specialist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle inquiries professionally and how you’ve contributed to enhancing guest experiences.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales experience and how you've met or exceeded targets in previous roles. Think of specific instances where your proactive approach led to increased sales or improved customer satisfaction. This will align perfectly with their goal of driving sales.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability in a fast-paced environment. Practice responses to common situations you might face as a Guest Sales Specialist, such as handling a difficult customer or managing multiple bookings at once.
