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For Companies At a Glance
- Tasks: Deliver exceptional service through phone, email, and live chat communications.
- Company: Join Barons Eden, a family-oriented spa and hotel destination.
- Benefits: Competitive salary, monthly commission, free spa days, and discounts.
- Why this job: Be the friendly voice that creates memorable experiences for our guests.
- Qualifications: Customer service experience and excellent communication skills.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About Us
At Barons Eden, we are a collection of awardâwinning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a closeâknit team that champions passion and positivity.
About The Role
As a Guest Experience Specialist, you'll be the friendly voice and helpful hand behind our guest communications. Handling enquiries via phone, email, and live chat, you'll support guests with everything from booking confirmations and treatment schedules to dining arrangements and gift vouchers. You'll also work closely with internal teams to ensure every guest interaction reflects the high standards and values of Barons Eden.
Key Responsibilities
- Deliver exceptional service through phone, email, and live chat communications.
- Manage guest queries regarding bookings, spa treatments, dining, and more.
- Ensure all guest information is accurate, complete, and up to date.
- Process online and thirdâparty bookings with precision.
- Log and escalate guest complaints in a professional manner.
- Maintain high service standards while meeting daily and monthly performance targets.
- Support internal bookings for staff, contractors, and issue resolutions.
- Collaborate with colleagues across the Guest Experience and Central Reservations teams.
What We're Looking For
- Effective communication with a warm and professional manner.
- Previous experience in a customerâservice or reservations environment (hospitality a plus).
- Excellent organisational skills and attention to detail.
- Ability to multitask and stay calm under pressure.
- Proactive, problemâsolving mindset with a teamâfirst attitude.
- Passion for delivering great guest experiences.
Additional Information
- Fullâtime role: 40 hours per week.
- Working days: 5 out of 7.
- Shift patterns: 0745â1615hrs / 0845â1715hrs / 0945â1815hrs.
- Location: Based at Head Office, MoretonâinâMarsh.
- Monthly performanceâbased commission.
What We Offer
- Competitive salary.
- Monthly performanceâbased commission.
- Celebrate your work anniversaries with a complimentary spa day at Hoar Cross Hall or Eden Hall.
- Coffee and snacks from our kitchen.
- Access to an Employee Assistance Program.
- Free parking onâsite.
- ReferâaâFriend scheme.
- Discounts on overnight stays and spa days for you and your guests.
- Discounts on food, drink and retail across our venues.
- Comprehensive induction and training programme.
- Pension scheme.
People say you can't choose your family, well we choose you to be part of ours!
Skills
- Communication.
- Fluent in English.
- Customer Service.
- Organisation skills.
- Problem Solving.
Guest Experience Specialist in Moreton in Marsh employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Guest Experience Specialist in Moreton in Marsh
â¨Tip Number 1
Get to know Barons Eden! Research their values and mission so you can show how your passion for guest experiences aligns with theirs. This will help you stand out during interviews.
â¨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice behind guest interactions, role-play common scenarios with friends or family to boost your confidence and ensure you're ready to shine.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Barons Eden family right from the start.
We think you need these skills to ace Guest Experience Specialist in Moreton in Marsh
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your unique flair shine through! We want to see the real you, so donât be afraid to inject a bit of your personality into your cover letter and CV. Remember, we value individuality just as much as experience.
Tailor Your Application: Make sure to customise your application for the Guest Experience Specialist role. Highlight your previous customer service experience and how it aligns with our mission to create memorable moments for guests. A tailored application shows us youâre genuinely interested in joining our family!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate a well-organised application that showcases your attention to detailâsomething that's super important in this role!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about Barons Eden and what we stand for!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
â¨Know the Company Inside Out
Before your interview, take some time to research Barons Eden. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
â¨Showcase Your Communication Skills
As a Guest Experience Specialist, effective communication is key. During the interview, practice articulating your thoughts clearly and warmly. Use examples from your past experiences where you successfully handled guest queries or complaints to demonstrate your ability to connect with customers.
â¨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you had to think on your feet and resolve issues. Highlight your proactive approach and how you maintained a calm demeanour under pressure. This will resonate well with the team-first attitude theyâre looking for.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask insightful questions about the role and the company culture. This shows that youâre not just interested in the job, but also in how you can contribute to the team and enhance the guest experience at Barons Eden.
