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For Companies At a Glance
- Tasks: Enhance guest interactions, manage inquiries, and ensure top-notch service.
- Company: A vibrant hotel and spa group in Moreton-in-Marsh.
- Benefits: Competitive pay, employee discounts, and a supportive team culture.
- Why this job: Join a passionate team dedicated to creating unforgettable guest experiences.
- Qualifications: Customer service experience and a love for guest satisfaction.
- Other info: Full-time role with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A hotel and spa group in Moreton-in-Marsh seeks a Guest Experience Specialist to enhance guest interactions through various channels. This full-time position involves managing inquiries, processing bookings, and resolving complaints while ensuring a high standard of service.
Ideal candidates will have experience in customer service and a passion for guest satisfaction. The role also offers competitive pay and various employee perks, including discounts and a strong team culture.
Guest Experience Concierge in Moreton in Marsh employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge in Moreton in Marsh
✨Tip Number 1
Get to know the hotel and spa group inside out! Research their values, services, and guest experience philosophy. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different guest inquiries or complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Guest Experience Concierge in Moreton in Marsh
Some tips for your application 🫡
Show Your Passion for Guest Satisfaction: When writing your application, let us see your enthusiasm for creating amazing guest experiences. Share specific examples from your past roles that highlight your commitment to customer service and how you’ve gone the extra mile for guests.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Use keywords from the posting, like 'guest interactions' and 'high standard of service', to show that you understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant experience and skills that make you a great fit for the Guest Experience Concierge role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and spa group. Understand their values, services, and what makes them unique in Moreton-in-Marsh. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses on enhancing guest interactions, be ready to share specific examples from your past experiences where you went above and beyond for a customer. Highlight any situations where you resolved complaints or improved guest satisfaction, as this will demonstrate your passion for providing excellent service.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Guest Experience Concierge, such as handling difficult guests or managing multiple inquiries at once. Practise your responses to these situations so you can confidently showcase your problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This not only shows your enthusiasm for the role but also helps you determine if the company is the right fit for you.
