Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Hoar Cross Hall, a luxury spa resort in Staffordshire.
- Benefits: Competitive pay, free spa access, and staff discounts.
- Why this job: Join a passionate team in a stunning historic estate.
- Qualifications: Strong leadership, communication skills, and a commitment to customer service.
- Other info: Full-time nights position with opportunities for growth and development.
The predicted salary is between 24000 - 30000 £ per year.
Location: Hoar Cross Hall, Staffordshire
About Us: Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we are committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall, our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role: As part of our Front of House team, you will play a critical role in creating the best first and last impression, from welcoming guests on arrival through to waving our guests off at the end of the day, delivering an experience that brings them back again and again. This role is key to driving operational success and guest satisfaction in the reception department that features our Porters. The focus of the role is driving the quality standards and incorporating the company's Vision, Mission and Commitments into the department on a day-to-day basis. Maximising sales, yield and cost management is also a key part of this role.
Role Specification:
- Ensuring smooth day-to-day operations in alignment with the company's Vision, Mission, and Commitments
- Supervising and developing the reception and porter teams, focusing on high-quality service, efficiency, and professionalism
- Maximising revenue and maintaining effective cost management
- Maintaining high standards for reception duties, including handling financial transactions and guest communications
- Ensuring team familiarity with all sales procedures and promotions
- Conducting regular performance reviews, appraisals, and training
- Encouraging innovation and leading changes
- Attending meetings and actively participating in departmental improvements
Your Skills And Expertise:
- Have exceptional leadership skills with a focus on team coaching and development
- Be detail-oriented with strong organisational and communication abilities
- Have the adaptability and willingness to embrace change and innovation
- Have commitment to exceptional customer service and efficient operations
Additional Information:
- Full-time: 40 hours per week
- 4 days on, 4 days off
- This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
- Please note: Applicants must already hold the right to work in the UK and must not require current or future visa sponsorship.
Why Join Us:
- Work in a stunning, historic estate with a commitment to excellence in hospitality
- Competitive Rate of Pay
- Complimentary use of the leisure and spa facilities
- Free lunch from our staff canteen
- Complimentary Spa Day at Hoar Cross Hall or Eden Hall on work anniversaries
- Employee Benefits Programme
- Free Parking
- Refer-a-Friend scheme
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Excellent Induction and training programme
- Opportunities for professional development and career advancement
People say you can't choose your family, well we choose you to be part of ours!
Skills: Fast-Paced Experience, Management Skills, Customer Service and Guest Service Skills
Assistant Night Manager in London employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Assistant Night Manager role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for positions that catch your eye. Show us your enthusiasm and commitment to being part of the Hoar Cross Hall family!
✨Tip Number 3
Prepare for interviews by researching our values and mission. We love candidates who align with our commitment to exceptional service. Think about how you can demonstrate your passion for hospitality during the interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat about joining our team.
We think you need these skills to ace Assistant Night Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Assistant Night Manager role. We love seeing how your background aligns with our commitment to exceptional service!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Hoar Cross Hall.
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Know the Company Inside Out
Before your interview, take some time to research Hoar Cross Hall. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service quality. Highlight how you can coach and develop others to maintain high standards.
✨Emphasise Customer Service Excellence
Since the role focuses on guest satisfaction, be ready to discuss your approach to exceptional customer service. Share specific instances where you went above and beyond for a guest, and how you handle difficult situations with grace and professionalism.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face in a night management role and how you would address them. This shows your ability to think on your feet and embrace change.