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- Tasks: Lead a dynamic reservations team to enhance guest experiences and drive revenue.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations focused on memorable guest experiences.
- Benefits: Enjoy competitive pay, discounts on stays and spa treatments, and a complimentary spa day on your work anniversary.
- Why this job: Be part of a close-knit team that values individuality and operational excellence while fostering personal growth.
- Qualifications: Proven sales leadership experience with strong analytical skills and a passion for customer satisfaction.
- Other info: 40 hours per week with flexible shifts, including one weekend in four.
The predicted salary is between 47000 - 63000 £ per year.
Head of Sales & Central Reservation
Location: Head Office, Moreton in Marsh
Salary: £55,000 – £60,000 per annum
Who We Are
We are a collection of award-winning spa and hotel destinations. Here at Barons Eden, our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.
We share a passion for entertaining, socialising, great food and standout experiences. Our close-knit team champion individuality, flare and operational excellence, treating each guest like a friend of the family, providing an experience that brings customers back time and time again.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
As we continue our journey of growth, we are looking for an inspiring and dynamic Head of Sales and Central Reservation to lead our reservations department. The successful candidate will be pivotal in optimising our guest experience through telephone, email, and live chat interactions, as well as driving revenue targets and operational efficiency.
Join us and we can offer you benefits such as:
- Competitive Rate of Pay
- Discount on overnight stays and spa days.
- Discount on Spa experiences and treatments at any of our properties.
- 20% Discount on spa products.
- Complimentary spa day on your work anniversary.
- Excellent Induction and training programme.
- Perkbox Online benefits and discounts.
- Opportunities for professional development and career advancement.
- Free Parking.
Roles & Responsibilities
- Lead and develop a high-performing reservations team, ensuring they deliver excellent guest service and contribute to achieving key revenue and operational targets.
- Oversee the guest experience through telephone, email, and live chat, ensuring perfect communication and positive interactions with each guest.
- Support the delivery of the business’s revenue goals by driving high conversion rates, upselling treatments, and optimising the central reservation system.
- Ensure the team follows clear, step-by-step processes for reservations, providing consistent and accurate information to both guests and internal teams.
- Work closely with the Sales & Marketing Director and other departments to ensure alignment on revenue strategies, guest satisfaction, and overall business growth.
- Utilise and manage our systems (Resort Suite) confidently, ensuring team proficiency and smooth operation of the reservation platform.
- Regularly analyse and report on team performance, conversion rates, and guest feedback, identifying areas for improvement and action.
Person Specification
- Proven track record and success in driving strong sales growth in senior leadership positions.
- Demonstrated ability to drive commercial success through effective team leadership, strong performance metrics, and accountability.
- Excellent strategic planning and analytical skills to drive omni-channel growth, performance improvement, and innovation.
- Ability to collaborate effectively with internal teams, external stakeholders, and senior leadership, building strong working relationships across the business.
- Highly organised and efficient individual able to work independently and manage multiple priorities to meet business needs.
- Proven upsell experience ensuring high conversion rates and achieving KPIs.
- A leader who can inspire and motivate a team to achieve business goals and foster a positive and productive work environment.
- A strong commitment to excellence, integrity, and customer satisfaction.
Further Information
- Head Office based.
- 40 hours per week based on a mixture of shifts with the commitment of working one weekend in four.
- Availability to work evenings, weekends, and holidays as part of a 7-day operation.
People say you can’t choose your family, well we choose you to be part of ours.
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Head of Sales and Central Reservation employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales and Central Reservation
✨Tip Number 1
Familiarize yourself with the hospitality industry, especially in sales and reservations. Understanding the nuances of guest interactions and revenue generation will help you stand out as a candidate who truly gets the business.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples where you've successfully led a team to achieve sales targets. Highlighting your ability to inspire and motivate others will resonate well with our values.
✨Tip Number 3
Demonstrate your analytical skills by preparing to discuss how you've used data to drive performance improvements in previous roles. We value candidates who can leverage insights to optimize guest experiences and operational efficiency.
✨Tip Number 4
Network with professionals in the hospitality sector, especially those with experience in sales and reservations. Building connections can provide valuable insights and potentially lead to referrals that enhance your application.
We think you need these skills to ace Head of Sales and Central Reservation
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Barons Eden's values and mission. Highlight your passion for hospitality and guest experience in your application to show that you align with their family-oriented approach.
Tailor Your CV: Customize your CV to emphasize your leadership experience, sales growth achievements, and ability to drive team performance. Use specific metrics and examples to demonstrate your success in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic planning skills and your ability to inspire a team. Mention how you can contribute to Barons Eden's revenue goals and enhance the guest experience through effective communication.
Highlight Relevant Experience: In your application, focus on your proven track record in sales and reservations management. Discuss your experience with upselling and achieving KPIs, as well as your ability to analyze performance metrics for continuous improvement.
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams, especially in a sales environment. Highlight how you've motivated your team to achieve targets and foster a positive work culture.
✨Be Ready to Discuss Revenue Strategies
Since the role focuses on driving revenue, come prepared with ideas on how to optimize sales through upselling and effective communication. Show that you understand the importance of conversion rates and guest interactions.
✨Familiarize Yourself with Their Systems
Research the Resort Suite system mentioned in the job description. If possible, familiarize yourself with its functionalities so you can speak confidently about how you would manage and utilize it effectively.
