Guest Services & Requirements Assistant

Hoar Cross Hall – Barons Eden

Hoar Cross Hall, part of the award-winning Barons Eden collection, is looking for a Guest Services & Requirements Assistant to join our housekeeping team and help deliver exceptional, personalised experiences for our guests.

This is a hands-on, guest-focused role, ideal for someone who takes pride in high standards, enjoys working as part of a team, and has a genuine passion for hospitality.

Please note: This role does not qualify for visa sponsorship, and sponsorship will not be provided at any point.

The Role

Reporting to the Head Housekeeper and supported by the Deputy Head Housekeeper and Housekeeping Supervisors, you will play a key role in ensuring guest requirements are prepared, coordinated, and delivered to the highest standard. From pre-arrival room preparation to maintaining guest-facing areas, you’ll help create a seamless and memorable guest journey.

Key Responsibilities

• Collecting, recording, and coordinating guest special requirements prior to arrival
• Liaising with kitchen, bar, and operational teams to ensure requested items and supplies are prepared in advance
• Delivering guest amenities and special requests to bedrooms before guest arrival
• Completing turndown services in line with brand standards
• Cleaning and maintaining public and guest-facing areas to a high standard
• Reporting maintenance issues, hazards, and accidents promptly
• Supporting Housekeeping, Guest Services, and Food & Beverage teams during busy periods
• Providing friendly, professional customer care and responding to guest enquiries

What We’re Looking For

• A reliable, honest, and professional individual with excellent attention to detail
• A flexible team player who is willing to support different areas of the hotel as required
• Someone who takes pride in their appearance, timekeeping, and work standards
• Previous experience in hospitality or housekeeping is desirable but not essential – full training will be provided
• Applicants must have the right to work in the UK – sponsorship is not available for this role
• Weekend and bank holiday availability is required

Additional Information

• Working hours: 1:00pm – 9:30pm
• Working a minimum of 2 days per week (16+ hours)
• Flexibility to work weekends and bank holidays is essential.

What We Offer

• A supportive team environment in a luxury hotel and spa setting
• Training and development opportunities
• Uniform provided
• The opportunity to be part of the Barons Eden collection, known for exceptional guest experiences

Why Join Us

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Skills

• Fast-Paced Experience
• Cleanliness

Apply now to join the Hoar Cross Hall team.