Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and bookings, ensuring top-notch service.
- Company: Join Barons Eden, a renowned collection of spa and hotel destinations focused on exceptional guest experiences.
- Benefits: Enjoy competitive pay, performance bonuses, free spa days, snacks, discounts, and a supportive work environment.
- Why this job: This role offers a chance to enhance guest experiences while working in a vibrant, friendly team.
- Qualifications: Must thrive in fast-paced settings, adapt quickly, and have a passion for hospitality; call centre experience preferred.
- Other info: Full-time role with flexible shifts; be part of a family that values individuality and positivity.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Barons Eden is a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About The Role
As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences.
Responsibilities
- Handling all incoming inquiries and reservation calls professionally.
- Processing bookings, schedule treatments, and guest dining arrangements.
- Sending out booking confirmations and relevant documents promptly.
- Maintaining efficiency and accuracy in all tasks, adhering to quality standards.
- Always providing excellent customer service.
- Driving sales and improve guest reservations.
- Striving to meet and exceed monthly sales targets.
- Assisting other areas of the Central Reservations department as needed.
What We’re Looking For
- Ability to thrive in a fast-paced environment.
- Resilience and capacity to adapt to changes.
- Quick learner with a passion for acquiring new skills.
- Availability to work evenings, weekends, and holidays as part of a 7-day operation.
- Positive and proactive approach to work.
- Experience with Property Management Systems (PMS).
- Previous experience in a call centre environment.
- Background in hospitality is desirable.
- Basic knowledge of Microsoft Excel.
Additional Information
- Full-time role: 40 hours per week.
- Shifts: 0745-1615hrs, 0845-1715hrs, 0945-1825hrs
- Rolling shift pattern, including a 6-day, 5-day, and 4-day working week.
- Location: Based at Head Office, Moreton-in-Marsh
- Plus: Monthly performance-based commission
What We Offer
- Competitive salary
- Monthly performance-based commission
- Complimentary Spa Day to celebrate work anniversaries (at Hoar Cross Hall or Eden Hall)
- Coffee and snacks from our kitchen
- Access to an Employee Assistance Program
- Free on-site parking
- Refer-a-Friend scheme
- Discounts on overnight stays and spa days for you and your guests
- Discounts on food, drink and retail across our venues
- Comprehensive induction and training program
- Pension scheme
People say you can’t choose your family, well we choose you to be part of ours!
Skills
- Call centre
- Strong communication
- Sales experience
- Passionate
- Target driven
#J-18808-Ljbffr
Guest Sales Specialist employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Sales Specialist
✨Tip Number 1
Familiarise yourself with Barons Eden's values and mission. Understanding their commitment to treating guests like family will help you align your responses during interviews, showcasing how you can contribute to their exceptional guest experiences.
✨Tip Number 2
Highlight any previous experience in customer service or sales, especially within the hospitality industry. Be ready to share specific examples of how you've successfully handled inquiries or bookings, as this will demonstrate your capability for the Guest Sales Specialist role.
✨Tip Number 3
Prepare to discuss your adaptability and resilience in fast-paced environments. Think of instances where you've thrived under pressure or adapted to changes, as these qualities are essential for managing the dynamic nature of guest inquiries and reservations.
✨Tip Number 4
If you have experience with Property Management Systems (PMS), be sure to mention it. If not, consider familiarising yourself with common systems used in the hospitality sector, as this knowledge could set you apart from other candidates.
We think you need these skills to ace Guest Sales Specialist
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Barons Eden's mission and values. Highlight how your personal values align with their commitment to exceptional guest experiences and operational excellence in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service and sales. Emphasise any previous roles in hospitality or call centres, and showcase your ability to thrive in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the hospitality industry. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the Guest Sales Specialist role, such as resilience, adaptability, and proficiency with Property Management Systems. Provide examples of how you've demonstrated these skills in previous positions.
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing exceptional customer service, as this aligns with the company's mission of treating guests like family.
✨Demonstrate Your Adaptability
Since the role requires thriving in a fast-paced environment, be prepared to discuss examples of how you've successfully adapted to changes or challenges in previous jobs. This will show your resilience and ability to handle the dynamic nature of the position.
✨Familiarise Yourself with Property Management Systems
If you have experience with Property Management Systems (PMS), be ready to talk about it. If not, do some research on common systems used in the hospitality industry. Showing that you're proactive about learning can impress the interviewers.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, performance metrics, or opportunities for growth within the company. It shows your genuine interest in the role and the organisation.
