Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance guest interactions, manage inquiries, and ensure top-notch service.
- Company: A vibrant hotel and spa group in Moreton-in-Marsh.
- Benefits: Competitive pay, employee discounts, and a supportive team culture.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Customer service experience and a love for guest satisfaction.
- Other info: Full-time role with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A hotel and spa group in Moreton-in-Marsh seeks a Guest Experience Specialist to enhance guest interactions through various channels. This full-time position involves managing inquiries, processing bookings, and resolving complaints while ensuring a high standard of service.
Ideal candidates will have experience in customer service and a passion for guest satisfaction. The role also offers competitive pay and various employee perks, including discounts and a strong team culture.
Guest Experience Concierge employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge
✨Tip Number 1
Get to know the hotel and spa group inside out! Research their values, services, and guest experience philosophy. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Concierge, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Guest Experience Concierge
Some tips for your application 🫡
Show Your Passion for Guest Satisfaction: When writing your application, let us see your enthusiasm for creating amazing guest experiences. Share specific examples from your past roles that highlight your commitment to customer service and how you’ve gone the extra mile for guests.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. We want to see how your skills and experiences align with the role of a Guest Experience Concierge, so don’t be shy about showcasing relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key skills and experiences in a way that’s easy for us to digest.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it shows you’re keen on joining our team. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Know the Company Inside Out
Before your interview, do some homework on the hotel and spa group. Understand their values, mission, and what sets them apart in the industry. This will not only impress the interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your passion for guest satisfaction and your ability to handle inquiries and complaints effectively.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, such as how you would handle a difficult guest or manage multiple bookings. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, employee perks, or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
