At a Glance
- Tasks: Lead and inspire housekeeping teams to deliver exceptional guest experiences in a luxury wellness retreat.
- Company: Hiddenwell, a picturesque luxury wellness retreat focused on high hospitality standards.
- Benefits: Competitive salary, spa discounts, complimentary spa days, and a supportive work environment.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Join a passionate team and create unforgettable experiences in a stunning luxury setting.
- Qualifications: Experience in luxury hospitality and strong leadership skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
Hiddenwell is seeking an experienced and passionate Executive Head Housekeeper to lead our Housekeeping, Laundry, and Spa Cleaning Operations. This is a fantastic opportunity for an exceptional hospitality professional who takes pride in delivering impeccable standards, developing high‑performing teams, and creating outstanding guest experiences within a luxury wellness environment.
As a key member of our leadership team, you will be responsible for ensuring every guest space, wellness facility, and operational area reflects the exceptional standards that define Hiddenwell.
About The Role
Reporting directly to the General Manager, the Executive Head Housekeeper will oversee all aspects of housekeeping, laundry, and spa cleaning operations across the property. You will lead and inspire a large team, ensuring consistently exceptional cleanliness, presentation, and service standards whilst maintaining operational efficiency, financial performance, and regulatory compliance. This is a hands‑on leadership role requiring strong operational expertise, excellent people management skills, and a passion for delivering luxury hospitality experiences.
Key Responsibilities
- Leadership & Team Development
- Leading, motivating, and developing housekeeping, laundry, and spa cleaning teams
- Creating a positive, supportive, and high‑performing working environment
- Recruiting, training, coaching, and developing team members to achieve their full potential
- Conducting regular performance reviews and development conversations
- Ensuring staffing levels are effectively managed in line with business demands
- Operational Excellence
- Maintaining exceptional standards throughout guest accommodation, public areas, wellness facilities, treatment rooms, and back‑of‑house areas
- Overseeing all laundry operations, including quality control, stock management, and distribution
- Ensuring all guest rooms and facilities consistently exceed presentation and cleanliness expectations
- Managing VIP arrivals and special guest requirements
- Conducting regular inspections and quality audits
- Guest Experience
- Championing a culture of service excellence
- Monitoring guest feedback and implementing improvements where required
- Working collaboratively with all departments to deliver seamless guest experiences
- Ensuring every guest encounter reflects Hiddenwell's commitment to luxury, wellbeing, and personalised service
- Financial & Commercial Management
- Managing departmental budgets and labour costs effectively
- Monitoring stock control and purchasing processes
- Identifying opportunities to improve efficiencies and reduce waste
- Supporting sustainability initiatives across the operation
- Health, Safety & Compliance
- Ensuring compliance with all health, safety, hygiene, and legislative requirements
- Maintaining high standards of COSHH, manual handling, and safe working practices
- Ensuring departmental policies, procedures, and audits are completed accurately and on time
About You
We are looking for a confident and inspiring leader who brings:
- Essential
- Have previous experience as an Executive Head Housekeeper, Head Housekeeper, or Senior Housekeeping Manager within a luxury hotel, resort, spa, or hospitality environment
- Have exceptional leadership and people management skills
- Have proven experience managing large housekeeping teams
- Have excellent organisational and planning abilities
- Have exceptional attention to detail and commitment to quality
- Have experience managing departmental budgets and labour costs
- Have sound knowledge of health and safety, COSHH, and compliance requirements
- Have a passion for delivering exceptional guest experiences
- Desirable
- Have experience within a luxury wellness retreat, spa resort, or premium hospitality environment
- Have experience overseeing in‑house laundry operations
- Have knowledge of sustainability initiatives within housekeeping operations
- Hold hospitality qualifications or relevant professional certifications
Additional Information
- Full‑time position working 5 out of 7 days per week - including weekends and public holidays
- 45 hours per week
- Salary: £45,000 per annum
- Estimated start date: 01 October 2026
- Applicants must have the legal right to work in the UK at the time of application and throughout their employment. We are unable to provide visa sponsorship now or in the future for this position.
What We Offer
- Work in a picturesque estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free parking
- Refer‑a‑Friend scheme
- Excellent induction and training programme
- Perkbox online benefits and discounts
- Online doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Join Hiddenwell
At Hiddenwell, we believe exceptional guest experiences begin with exceptional people. If you are passionate about excellence, thrive in a luxury hospitality environment, and are ready to lead a dedicated team committed to creating unforgettable guest experiences, we would love to hear from you. Apply today and become part of the Hiddenwell journey.
Executive Head Housekeeper employer: Barons Eden - Hotel and Spa Collection
At Hiddenwell, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that fosters personal and professional growth. As an Executive Head Housekeeper, you will lead a passionate team in a stunning luxury wellness retreat, enjoying benefits such as complimentary spa days, discounts across our venues, and access to extensive training programmes. Join us to create unforgettable guest experiences while thriving in a culture that values excellence and teamwork.
Contact Details:
Barons Eden - Hotel and Spa Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Barons Eden - Hotel and Spa Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Barons Eden - Hotel and Spa Collection
Don't be shy about reaching out to Barons Eden - Hotel and Spa Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Executive Head Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Barons Eden - Hotel and Spa Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
