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For Companies At a Glance
- Tasks: Serve delicious cocktails and create unforgettable experiences for our guests.
- Company: Join the luxurious Hoar Cross Hall, a stunning spa resort in Staffordshire.
- Benefits: Enjoy competitive pay, free meals, spa access, and discounts on stays.
- Why this job: Kickstart your hospitality career in a vibrant, award-winning environment.
- Qualifications: Experience in cocktail service and excellent communication skills required.
- Other info: Flexible shifts available; be part of a supportive, family-like team.
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we\’re committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….
The Role
Do you have a passion for impeccable service and exquisite cocktails?
As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.
Key Responsibilities
- Providing efficient, courteous, and professional service at all times within the Outdoor Spa Terrace, bars, restaurants, and any other department
- Assisting in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails.
- Answering guest queries in a polite and helpful manner
- Coordinating with bar staff to ensure the availability of all beverages
- Handling guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest
- Maintaining compliance with applicable health and safety standards, dress code, and other serving standards.
- Undertaking new or refresher training sessions as required
Essentials
Role Requirements
- Have previous experience in a similar role within the hospitality industry
- Have knowledge of cocktails, and other beverages
- Have a good understanding of liquor licencing, food hygiene and quality standards
- Have the ability to work under pressure and in a fast-paced environment
- Have excellent interpersonal and communication skills
Desirables
- Have experience with large volume covers
- Have Food Safety Training
Additional Information
- Working 5 out of 7 days per week
- Full-Time available – Zero-hour contract
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business including weekends and bank holidays
Why Join Us
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary use of leisure and spa facilities
- Free meal provided daily through our staff canteen
- Celebrate your work anniversaries with a Complimentary Spa Day
- Access to an Employee Benefits Program
- Free parking on-site
- Refer-a-Friend scheme
- Enjoy discounts on overnight stays and spa days for you and your guests
- 30% discount on food and drink at our venues
- Excellent induction and comprehensive training program
- Opportunities for professional development and career progression within a prestigious setting
Join Our Family
At Hoar Cross Hall, we believe that our team members are family. We choose to support and nurture our team, giving you the training, development, and opportunities you need to grow in your career.
People often say you can\’t choose your family, but here at Hoar Cross Hall, we choose YOU to be a part of ours!
Skills
- Fast-Paced Experience
- Customer Service
- Communication Skills
- Advanced Beers/Spirits Knowledge
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Cocktail Waiter/Waitress employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cocktail Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Hoar Cross Hall if you can. Familiarising yourself with the atmosphere and services will help you connect better during your chat with the team.
✨Tip Number 2
Show off your cocktail knowledge! Brush up on popular cocktails and be ready to share your favourites or even suggest new ones. This will demonstrate your passion for the role and impress the hiring team.
✨Tip Number 3
Be yourself! The team at Hoar Cross Hall values personality just as much as experience. Let your enthusiasm shine through in your conversations, and don’t be afraid to show your fun side!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our family at Hoar Cross Hall.
We think you need these skills to ace Cocktail Waiter/Waitress
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see your enthusiasm for delivering exceptional service and crafting cocktails. Share any relevant experiences that highlight your love for the industry.
Tailor Your CV: Make sure your CV is tailored to the Cocktail Waiter/Waitress role. Highlight your previous experience in similar positions and any specific skills related to cocktail service. We appreciate attention to detail, so make it easy for us to see why you’re a great fit!
Be Personable: In your cover letter, don’t be afraid to show a bit of personality! We’re looking for someone who can connect with our guests and create memorable experiences. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our family at Hoar Cross Hall!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Know Your Cocktails
Brush up on your cocktail knowledge before the interview. Be prepared to discuss your favourite cocktails, how they’re made, and any unique twists you might suggest. This shows your passion for the role and your ability to engage with guests.
✨Showcase Your Service Skills
During the interview, highlight your previous experience in hospitality, especially in cocktail service. Share specific examples of how you've provided exceptional service or handled difficult situations. This will demonstrate your capability to maintain high standards under pressure.
✨Emphasise Teamwork
Since this role involves working closely with a vibrant team, be sure to express your enthusiasm for collaboration. Share experiences where you’ve successfully worked as part of a team, particularly in fast-paced environments, to show you can contribute positively to their family-like atmosphere.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the training programmes, opportunities for advancement, or how the team celebrates successes. This not only shows your interest in the role but also your desire to grow within the company.