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- Tasks: Support Sales and Guest Experience teams to ensure smooth operations and exceptional service.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations.
- Benefits: Competitive salary, spa day on anniversaries, discounts, and a supportive work environment.
- Other info: Enjoy a fun, inclusive workplace with great career development opportunities.
- Why this job: Be a key player in creating memorable guest experiences while developing your skills.
- Qualifications: Organised, detail-oriented, and experienced in administrative or support roles.
The predicted salary is between 27500 - 27500 £ per year.
Overview
Central Support Coordinator (6-Month Fixed Term Contract) – Location: Ardencote/Hybrid
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About The Role
As a Central Support Coordinator, you will play a pivotal behind-the-scenes role in ensuring the smooth operation of both our Sales and Guest Experience functions. Rather than acting as a primary contact for guests, you will focus on supporting processes, resolving escalations, maintaining data integrity, and enabling teams to deliver exceptional service and achieve commercial success. This role is ideal for someone highly organised, detail-oriented, and solutions-focused, who enjoys working across multiple functions to improve efficiency and consistency.
Key Responsibilities
- Providing operational and administrative support across Sales and Guest Experience teams
- Monitoring booking accuracy, data quality, and system integrity across reservations platforms
- Investigating and resolving booking discrepancies, system issues, and internal queries
- Supporting the coordination of complex or high-value bookings and amendments
- Assisting with reporting, tracking performance metrics, and identifying trends or gaps
- Managing internal communications to ensure alignment between departments
- Supporting complaint resolution processes by gathering information and coordinating responses
- Maintaining up-to-date documentation, processes, and internal guides
- Assisting with system updates, testing, and process improvements
- Acting as a key link between departments to ensure a consistent and seamless guest journey
What We’re Looking For
- Highly organised with strong attention to detail
- Confident working with systems, data, and processes
- A natural problem-solver with a proactive mindset
- Ability to manage multiple priorities and meet deadlines
- Strong internal communication and collaboration skills
- Comfortable working in a fast-paced, evolving environment
- Previous experience in administrative, coordination, or support roles (hospitality advantageous)
- Good working knowledge of Microsoft Office, particularly Excel
- Experience with booking or reservation systems is beneficial
Additional Information
- Full-time role: 40 hours per week
- Working 5 days out of 7 (depending on business needs)
- Rolling Rota: 1 in 3 weekends required
- Location: Ardencote/Hybrid
- Salary £27,500.00 (pro rata)
Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries at any of our company spas
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Online Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Skills
- Fast-paced experience
- Organised
- Collaboration
- Proactive mindset
- Attention to detail
Central Support Coordinator employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Barons Eden. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to coordination and support roles. Think about how your skills can help improve efficiency and guest experiences – that’s what they’re after!
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple priorities or resolved issues in past roles. It’ll demonstrate you’re the perfect fit for their fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Barons Eden family.
We think you need these skills to ace Central Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Central Support Coordinator role. Highlight your organisational skills and attention to detail, as these are key traits we're looking for. Show us how your experience aligns with our mission of delivering exceptional guest experiences!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love a proactive mindset, so let us know how you’ve resolved issues or improved processes in the past. This will really help us see your potential fit for the team!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Barons Eden and what we stand for!
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Know the Company Inside Out
Before your interview, take some time to research Barons Eden and its values. Understand their mission of treating guests like family and how that translates into their operations. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Central Support Coordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved discrepancies. Highlighting your attention to detail and ability to maintain data integrity will demonstrate that you’re the right fit for the role.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to investigate issues or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your proactive mindset and solutions-focused approach.
✨Communicate Effectively
Strong internal communication is crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, be sure to ask insightful questions about how different departments collaborate. This shows your interest in fostering teamwork and ensuring a seamless guest journey.