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For Companies At a Glance
- Tasks: Lead the Front of House team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Hoar Cross Hall, a luxurious spa resort known for its elegance and outstanding service.
- Benefits: Enjoy competitive pay, free spa access, complimentary meals, and discounts on stays and dining.
- Why this job: Be part of a passionate team in a stunning estate, with opportunities for growth and development.
- Qualifications: Strong leadership, communication skills, and a commitment to customer service are essential.
- Other info: This is a full-time night position; flexibility is required for weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
Location
Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we\’re committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…
The Role
As part of our Front of House team you will play a critical role in creating the best first and last impression, from welcoming guests on arrival through to waving our guests off at the end of the day, delivering an experience that brings them back again and again.
This role is key to driving operational success and guest satisfaction in the reception department that features our Porters. The focus of the role is driving the quality standards and incorporating the company’s Vision, Mission and Commitments into the department on a day-to-day basis. Maximising sales, yield and cost management is also a key part of this role.
Role Specification
- Ensuring smooth day-to-day operations in alignment with the company’s Vision, Mission, and Commitments
- Supervising and developing the reception and porter teams, focusing on high-quality service, efficiency, and professionalism
- Maximising revenue and maintain effective cost management
- Maintaining high standards for reception duties, including handling financial transactions and guest communications
- Ensuring team familiarity with all sales procedures and promotions
- Conducting regular performance reviews, appraisals, and training
- Encouraging innovation and lead changes
- Attending meetings and actively participate in departmental improvements
Your Skills And Expertise
- Have exceptional leadership skills with a focus on team coaching and development
- Be detail-oriented with strong organisational and communication abilities
- Have the adaptability and willingness to embrace change and innovation
- Have commitment to exceptional customer service and efficient operations
Additional Information
- Full-time
- 40 hours per week
- 4 days on, 4 days off
- This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
- Please note: Applicants must already hold the right to work in the UK and must not require current or future visa sponsorship.
Why Join Us
- Work in a stunning, historic estate with a commitment to excellence in hospitality
- Competitive Rate of Pay
- Complimentary use of the leisure and spa facilities
- Free lunch from our staff canteen
- Complimentary Spa Day at Hoar Cross Hall or Eden Hall on work anniversaries
- Employee Benefits Programme
- Free Parking
- Refer-a-Friend scheme
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Excellent Induction and training programme
- Opportunities for professional development and career advancement
People say you can’t choose your family, well we choose you to be part of ours!
Skills
- Fast-Paced Experience
- Management Skills
- Customer Service and Guest Service Skills
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Assistant Night Manager employer: Barons Eden - Hotel and Spa Collection
Contact Detail:
Barons Eden - Hotel and Spa Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the luxury sector. Understanding the nuances of guest expectations in a high-end environment like Hoar Cross Hall will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or improved service quality in previous roles. This will demonstrate your capability to supervise and develop the reception and porter teams effectively.
✨Tip Number 3
Be ready to discuss your adaptability and problem-solving skills. The role requires embracing change and innovation, so think of specific instances where you've successfully navigated challenges in a fast-paced environment.
✨Tip Number 4
Research Barons Eden's Vision, Mission, and Commitments. Being able to articulate how your personal values align with theirs will show your genuine interest in the company and its culture, making you a more appealing candidate.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Night Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, leadership, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive operational success.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your commitment to delivering exceptional guest experiences. Mention specific examples from your past roles that showcase your leadership skills and adaptability.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Barons Eden - Hotel and Spa Collection
✨Showcase Your Customer Service Skills
As an Assistant Night Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to create memorable experiences, as this aligns with the hotel's mission.
✨Demonstrate Leadership Qualities
This role involves supervising teams, so be ready to discuss your leadership style. Share experiences where you've successfully coached or developed team members, and how you handle challenges within a team setting.
✨Familiarise Yourself with the Hotel's Vision
Understanding the company's Vision, Mission, and Commitments is crucial. Research Hoar Cross Hall and be prepared to discuss how you can contribute to their goals and uphold their standards in your role.
✨Prepare for Operational Scenarios
Expect questions about managing day-to-day operations and handling guest complaints. Think through potential scenarios you might face during night shifts and how you would resolve them efficiently while maintaining high service standards.