At a Glance
- Tasks: Lead a dynamic team to drive sales and maximise revenue in a fast-paced environment.
- Company: Join Barons Eden, an award-winning collection of spa and hotel destinations.
- Benefits: Enjoy a competitive salary, discounts, complimentary spa days, and a supportive work culture.
- Other info: Full-time role with great career development opportunities and a fun, inclusive atmosphere.
- Why this job: Make a real impact by coaching a passionate team and enhancing guest experiences.
- Qualifications: Proven sales leadership experience and excellent coaching skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
Company: Barons Eden - Head Office
Location: United Kingdom
Job Type: Full time £32,000.00 / year
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
We are looking for a commercially driven Sales Team Leader to lead a team of Reservations Agents, with a clear focus on maximising conversion, revenue, and sales performance. In this role, you will take ownership of your team’s sales results, coaching agents to deliver high conversion rates, identify upselling opportunities, and consistently achieve revenue targets while maintaining an excellent guest experience.
Key Responsibilities
- Driving Sales Performance
- Owning your team’s delivery against sales KPIs (conversion rate, revenue, average booking value)
- Monitoring live sales performance and taking proactive action to improve results
- Identifying missed opportunities and implementing immediate corrective actions
- Ensuring consistent achievement of individual and team sales targets
- Leading & Managing Your Team
- Directing line management of a team of Reservations Agents (6+)
- Setting clear daily and weekly sales expectations
- Holding regular 1:1s focused on performance and development
- Managing underperformance with structured improvement plans
- Building a high-energy, target-driven team culture
- Sales Coaching & Quality
- Conducting regular call listening with a focus on sales technique and conversion
- Coaching agents on objection handling, upselling, and closing techniques
- Reinforcing best practice sales behaviours and scripts
- Ensuring all interactions align with brand standards
- Operational Control
- Overseeing daily workflow to maximise sales opportunities
- Ensuring calls are being answered within target
- Ensuring strong response times to inbound enquiries
- Managing rota adherence to ensure optimal sales coverage
- Supporting implementation of promotions, campaigns, and sales initiatives
- Providing feedback on customer trends and booking behaviours
- Identifying opportunities to increase revenue and conversion across the team
What Success Looks Like
- High and consistent team conversion rates
- Improved sales capability across all agents
- A motivated, target-driven team environment
Required Skills & Experience
- Proven experience in a sales leadership, reservations leadership, or contact centre supervisory role
- Excellent track record of achieving and exceeding sales and revenue targets
- Experience managing KPIs such as conversion, average booking value, and revenue performance
- Excellent coaching and people development skills, with the ability to motivate high-performing teams
- Confidence in conducting performance reviews, 1:1s, and managing underperformance effectively
- Excellent sales techniques including objection handling, upselling, and closing skills
- Ability to analyse sales data and identify opportunities to improve performance
- Highly organised with the ability to manage workloads, rotas, and operational priorities in a fast-paced environment
- Excellent communication and interpersonal skills
- Excellent customer service focus with a passion for delivering exceptional guest experiences
- Confidence using reservation systems, CRM systems, and Microsoft Office applications
- Positive, resilient, and target-driven mindset
- Experience within hospitality, hotels, spa, leisure, or travel industries is highly desirable
Personal Attributes
- Commercially minded and results focused
- Energetic and inspirational leader
- Professional and approachable
- Ability to remain calm under pressure and lead by example
- Passionate about developing people and driving team success
Additional Information
- Full-Time position, working 5 out of 7 days per week, 40 hours per week
- Complimentary Spa Day on work anniversaries at any of our company spas
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Free Parking
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Online Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Sales Team Leader - Central Reservations employer: Barons Eden - Head Office
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values individuality and operational excellence. As a Sales Team Leader, you will benefit from comprehensive training, generous discounts on our award-winning spa and hotel services, and a fun, inclusive environment that fosters personal and professional growth. Join us in creating memorable experiences for our guests while enjoying perks like complimentary spa days and access to an Employee Assistance Program.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Leader - Central Reservations
✨Tip Number 1
Get to know the company inside out! Research Barons Eden, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can lead a team, drive sales, and create that positive guest experience they’re after.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in being part of the Barons Eden family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team and ready to dive into the role of Sales Team Leader.
We think you need these skills to ace Sales Team Leader - Central Reservations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Team Leader role. Highlight your achievements in sales leadership and any relevant KPIs you've managed. We want to see how you can drive results!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how your leadership style aligns with our mission at Barons Eden. Let us know why you're the perfect fit for our team!
Showcase Your Coaching Skills:Since this role involves leading a team, be sure to mention your coaching experience. Talk about how you've motivated teams in the past and helped them achieve their sales targets. We love seeing examples of successful team development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Barons Eden - Head Office
✨Know Your Numbers
Before the interview, brush up on your sales metrics and KPIs. Be ready to discuss how you've driven conversion rates and revenue in previous roles. This shows you understand the importance of these figures and can bring that knowledge to Barons Eden.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Highlight specific techniques you've used for objection handling and upselling. This will demonstrate your ability to lead and develop a high-performing team.
✨Understand the Brand
Familiarise yourself with Barons Eden's mission and values. Think about how you can align your leadership style with their focus on exceptional guest experiences. This will help you convey your passion for the role and the company during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific sales situations or team challenges. Prepare by thinking through potential scenarios and your approach to resolving them. This will show your problem-solving skills and readiness to take ownership of your team's performance.
