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- Tasks: Be the go-to person for customer inquiries and bookings, ensuring top-notch service.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations focused on exceptional guest experiences.
- Benefits: Enjoy performance-based commissions, free spa days, snacks, discounts, and comprehensive training.
- Why this job: This role offers a vibrant team culture and the chance to create memorable moments for guests.
- Qualifications: Must thrive in fast-paced settings, adapt quickly, and have a passion for hospitality.
- Other info: Full-time position with flexible shifts; be part of a supportive family-like team.
The predicted salary is between 24000 - 36000 £ per year.
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
As Guest Sales Specialist you will be the primary point of contact for all new and
existing customers and will be responsible for managing incoming inquiries,
processing bookings, and maintaining high standards of customer service to
drive sales and enhance guest experiences
Key Responsibilities include
- Handling all incoming inquiries and reservation calls professionally.
- Processing bookings,
schedule treatments, and guest dining arrangements. - Sending out booking
confirmations and relevant documents promptly. - Maintaining efficiency and
accuracy in all tasks, adhering to quality standards. - Always
providing excellent customer service. - Driving sales and improve
guest reservations. - Striving to meet and
exceed monthly sales targets. - Assisting other areas of
the Central Reservations department as needed.
What We\’re Looking For
- Have the ability to thrive in a
fast-paced environment. - Be resilient and capacity
to adapt to changes. - Be a quick learner and a
passion for acquiring new skills. - Have the availability to work
evenings, weekends, and holidays as part of a 7-day operation. - Have the ability to maintain a positive and
proactive approach to work. - Have experience with
Property Management Systems (PMS). - Have previous experience in
a call centre environment. - Have a background in the
hospitality industry is desirable. - Have basic knowledge of
Microsoft Excel.
Additional Information
- Full-time role: 40 hours per week.
- Shifts: hrs / hrs / hrs
- Rolling shift patter, including a 6 day working week, a 5 day working week and a 4 day working week.
- Location: Based at Head Office, Moreton-in-Marsh
- Plus: Monthly performance-based commission
What We Offer
- Competitive salary
- Monthly performance based commission
- Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall
- Coffee and snacks from our kitchen
- Access to an Employee Assistance Program
- Free parking on-site
- Refer-a-Friend scheme
- Discounts on overnight stays and spa days for you and your guests
- Discounts on food, drink and retail across our venues
- Comprehensive induction and training program
- Pension scheme
People say you can’t choose your family, well we choose you to be part of ours!
Guest Sales Specialist employer: Barons Eden - Head Office
Contact Detail:
Barons Eden - Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Sales Specialist
✨Tip Number 1
Familiarise yourself with Barons Eden's values and mission. Understanding their commitment to treating guests like family will help you align your responses during interviews, showcasing how you can contribute to their positive and memorable guest experiences.
✨Tip Number 2
Highlight any previous experience in a call centre or hospitality environment during your conversations. Sharing specific examples of how you've handled customer inquiries or bookings can demonstrate your ability to thrive in a fast-paced setting, which is crucial for the Guest Sales Specialist role.
✨Tip Number 3
Prepare to discuss your adaptability and resilience. Since the role requires working evenings, weekends, and holidays, be ready to explain how you manage your time and maintain a positive attitude in a dynamic work environment.
✨Tip Number 4
If you have experience with Property Management Systems (PMS), make sure to mention it. Being familiar with these systems can set you apart from other candidates, as it shows you're ready to hit the ground running in managing bookings and enhancing guest experiences.
We think you need these skills to ace Guest Sales Specialist
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Barons Eden's mission and values. Highlight how your personal values align with their commitment to exceptional guest experiences and a close-knit team.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and sales, particularly in the hospitality industry. Emphasise any previous roles that involved handling inquiries or managing bookings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to thrive in a fast-paced environment. Mention specific skills that relate to the responsibilities of a Guest Sales Specialist.
Highlight Relevant Skills: In your application, emphasise skills such as resilience, adaptability, and proficiency with Property Management Systems (PMS). Provide examples of how you've successfully met sales targets or improved customer satisfaction in past roles.
How to prepare for a job interview at Barons Eden - Head Office
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing exceptional customer service and creating memorable guest experiences.
✨Demonstrate Your Adaptability
Since the role requires thriving in a fast-paced environment, be prepared to discuss examples of how you've successfully adapted to changes or challenges in previous jobs. This will show your resilience and ability to handle the dynamic nature of the position.
✨Familiarise Yourself with Property Management Systems
If you have experience with Property Management Systems (PMS), be ready to talk about it. If not, do some research on common systems used in the hospitality industry. Showing that you're proactive about learning can impress the interviewers.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, performance metrics, or opportunities for professional development. It shows your genuine interest in the role and the company.
