Cafe & Social Enterprise Manager in Pontypridd

Location: Pontypridd

Hours: 37 hours per week with some evening and weekend work required

Salary: Competitive (dependent on experience)

Contract: Fixed term for 12 months

BAROD VALUES

We employ passionate and motivated team-players who share our organisational values. We want our staff to ‘live’ our Values and Behaviours as they are at the heart of everything that we do. Our Values are: Integrity, Positive Attitude, Empathy and Adaptability.

ROLE OVERVIEW

We are looking for an experienced and motivated Café & Social Enterprise Manager to assist with starting-up and then leading the day-to-day operations of our brand-new Social Enterprise café. This is a hands-on role, ideal for someone who is confident managing both front-of-house and kitchen operations, including cooking when required. The setting-up and running of the café will feature as part of a new TV documentary series for the BBC and therefore the Manager will need to be comfortable being filmed and included in the programme content. The Manager will be integral to the running of a ground-breaking social enterprise café, which employs people in recovery from substance use. The Manager will play a vital role in supporting individuals back into meaningful employment, helping them develop confidence, structure, and pride through work. Alongside managing daily café operations, the Manager will mentor and lead a diverse team, providing on-the-job training, supporting staff to gain skills and recognised qualifications and creating a safe, inclusive, and supportive working environment. This is more than a hospitality role - it is an opportunity to make a genuine social impact, while delivering a high-quality café experience.

Benefits for this role:

• Competitive salary (to be confirmed based on experience)
• Meals, coffee and drinks when working
• Supportive working environment with a friendly team
• Opportunity to lead and shape a dedicated team as part of an exciting new social enterprise project
• A varied, hands-on role with real responsibility
• A range of other generous employee benefits

ROLE RESPONSIBILITIES

In this role, you will:

• Oversee the daily running of the café, ensuring high standards of service, food quality, food hygiene standards and cleanliness
• Manage, motivate, and support a diverse team with varying needs, abilities, and experience levels
• Plan staff rotas, manage attendance and support staff development and training
• Work in the kitchen as required, including food preparation and cooking
• Ensure all food safety, hygiene, and health & safety regulations are adhered to at all times
• Manage stock control, ordering, deliveries, and supplier relationships
• Handle customer feedback professionally and resolve any issues promptly
• Monitor costs, reduce waste, and support the financial performance of the café
• Maintain a positive, inclusive, and productive working environment

PERSON SPECIFICATION

Ideally all these requirements must be met by the candidate on appointment. However, in certain circumstances, a candidate may be appointed who does not meet a particular requirement. This is providing that the shortfall can be made good with a commitment to working towards achieving these in a reasonable time, and that the candidate brings other skills, knowledge or experience which are valuable to the role and the Organisation.

• Prior experience of working in a café, restaurant, or hospitality management role
• Strong kitchen experience, including cooking and food preparation
• Relevant food safety qualifications (e.g. Food Safety Level 3 or equivalent)
• Sound knowledge of food hygiene, allergen management and health & safety regulations
• Excellent leadership, communication, and organisational skills
• Ability to manage a team with different requirements and working styles
• Flexible approach to working hours, including weekends and busy periods
• A proactive, hands-on attitude with strong problem-solving skills and an eye for detail

FURTHER INFORMATION AND HOW TO APPLY

The Café will be part of an overarching recovery project, which is being led by Delivering a Caring Wales (DACW). DACW is a regional Charity, consisting of a number of partner Charities, including Barod Project, Kaleidoscope Project, Adferiad Recovery and Safer Wales, with the aim of promoting good health in Wales through advocating good practice amongst its members and promoting the rights of individuals with substance use issues. If you are passionate about hospitality, enjoy leading teams and thrive in a fast-paced café environment, we would love to hear from you. During the recruitment for this role, details included on your application will be shared with DACW partners and South Shore Productions Ltd, as part of the shortlisting and interviewing processes. To apply: Please apply on our website (https://barod.cymru/about-us/work-with-us/) with your CV and a brief covering letter, outlining your experience and suitability for the role.