Single Point of Contact (SPOC) Worker in Newport

Newport Full-Time On-site

Apply Now

SPOC (Single Point of Contact) Gwent N-gage and Daffs

Job Description

Role	SPOC Worker
Service	Gwent N-gage and Daffs
Location:	Gwent
Barod Base	Newport/Torfaen - tbc
Hours:	37 hours per week
Salary:	£26,000 - £26,500 per annum
Reports to:	Service Manager
Team Members Reporting to Job Holder:	No direct staff reporting
Contract:	Permanent, in line with funding.

The Service

N-gage and Daffs provide a Gwent wide service for young people offering support, information, and advice in relation to their own or others drug and/or alcohol use.

The aim of the Service is to provide integrated substance use treatment, alongside ICAMHS, to young people and their families and to support and enable universal and targeted children and young people services to respond to substance use needs.

Role Purpose

The SPOC (Single Point of Contact) Worker provides the first point of contact for referrals and enquiries to the Gwent N-gage and Daffs service. The postholder will ensure that referrals are managed efficiently, individuals receive appropriate information and support, and people are directed to the most appropriate service. The role also provides administrative, operational and coordination support to ensure the smooth running of the service while maintaining accurate records and contributing to service monitoring and performance.

Main Duties and Responsibilities

In this role you will be responsible for the following:

Act as the Single Point of Contact (SPOC) for referrals and enquiries relating to the service.
Receive, screen and process referrals, ensuring timely allocation to the appropriate service.
Provide accurate information, advice and signposting relating to substance use and concerned other support.
Provide Tier 1 harm reduction information, including appropriate resources, leaflets and self-help materials.
Promote the SPOC through marketing materials and engagement with other professionals.
Maintain accurate electronic records using the Palbase case management system.
Support the collection, analysis and reporting of service activity data alongside the data officer.
Work in accordance with service policies, procedures and safeguarding requirements to protect children, young people and vulnerable adults.
Provide support and induction to volunteers involved in the delivery of the SPOC, with the support of the Barod Volunteer Co-ordinator.
Liaise with internal teams and external partner agencies to ensure seamless referrals and transitions between services.
Provide administrative support including minute taking, meeting co-ordination, room bookings and managing service correspondence.
Support the ordering and management of stationary, promotional materials and other service resources.
Assist with building management tasks – including supporting a welcoming, trauma-informed environment.
Support the co-ordination of Joint Allocation Meetings (JAMs) including gathering feedback and sharing actions.
Manage petty cash – process reimbursements, maintain and reconcile all transactions.
Where needed, provide support to the adult drug and alcohol team across Gwent.
To undertake other reasonable duties as requested, but which may not be specified within the job description

Person Specification
Ideally all these requirements must be met by the candidate on appointment. However, in certain circumstances a candidate may be appointed who does not meet a particular requirement. This is providing that the shortfall can be made good in a reasonable time, and the candidate brings other skills, knowledge or experience which are valuable to the role and the Organisation.
Essential	Desirable
Qualifications and training	• A suitable qualification or training in IT proficiency or relevant experience of using Microsoft Office and databases. • Knowledge of safeguarding or willingness to undertake relevant safeguarding training.	GCSE English Literature or Language and Maths grade C or above (or equivalent). Knowledge of substance use, harm reduction and/or family support. Experience in handling crisis calls or enquiries. Experience working with young people and/or families.
Role-related knowledge, experience and skills	• Excellent organisational and time management skills. • Excellent verbal and written communication skills. • Able to communicate sensitively and professionally with young people, families and professionals. • Experience of maintaining accurate records and using case management systems. Ability to establish and maintain clear boundaries in respect of personal and professional responsibility. • Commitment to equality, diversity and inclusion. • Ability to work autonomously and as part of a team.	- Understanding of difficulties facing vulnerable people experiencing or being affected by substance use issues. • Experience of working with high risk and priority groups. • Practical and up to date knowledge on the principles of data-protection and confidentiality, in relation to working with young people and data. • Excellent literacy and numeracy skills, with a close attention to detail.
Interpersonal skills	Full driving licence and use of a vehicle insured for Business use