At a Glance
- Tasks: Support service users and manage operations at GDAS buildings, ensuring a welcoming environment.
- Company: Join the Gwent Drug and Alcohol Service, making a difference in your community.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career development and meaningful impact.
- Why this job: Be part of an innovative team helping individuals and families affected by substance use.
- Qualifications: Basic numeracy and literacy skills; experience in customer service or administration preferred.
The predicted salary is between 29250 - 35750 £ per year.
Service Support and Buildings Coordinator for Gwent Drug and Alcohol Service (GDAS)
Location: Caerphilly. Barod Base: St Fagans House, St Fagans Street, Caerphilly, CF83 1FZ
Hours: 35 hours per week. Weekend and evening work required, as needed.
Salary: £24,479 per annum.
Reports to: GDAS Team Leader
Contract: Permanent, in line with funding.
THE SERVICE
The Gwent Drug and Alcohol service provides support to individuals and families affected by substance use across all 5 local authorities. We are seeking empathetic and dedicated individuals with experiences from a range of sectors to join us in establishing a new, innovative drug and alcohol treatment service.
GDAS Values
GDAS is delivered in consortium with 3 of Wales' largest substance misuse providers; Kaleidoscope, Barod and G4S. The uniqueness of our shared experience is reflected in the following aims:
- To share our individual specialisms and best practice to enhance our integrated service delivery.
- To commit to and drive innovation in order to ensure we are constantly improving our treatment offer.
- To embrace a culture of candour, using lessons learnt as an opportunity to reflect on and improve our systems.
- To embrace the principles of the Healthier Wales Strategy, collaborating with our social care partners and service users.
- To recognise and respond to the movement of individuals across open access and criminal justice pathways.
ROLE PURPOSE
Provide a quality experience for service users accessing GDAS buildings/services by offering responsive and welcoming assistance. Support the smooth running of assigned base(s) by supporting logistics/operations and providing facility and office management duties.
MAIN DUTIES AND RESPONSIBILITIES
- Reception and First Point of Contact duties:
- Meet and greet service users attending GDAS buildings.
- Assist in the handling and processing of all enquiries and referrals.
- Ensure that telephone calls are dealt with promptly and courteously.
- Deliver Needle Exchange and support in monitoring stock levels.
- Support in the operations and management of GDAS buildings and resources.
- General administrative / office duties:
- Distribute incoming/outgoing mail as required.
- Attend and minute relevant meetings and forums.
- Manage an effective filing and archiving system.
- Assist in the servicing and maintenance of office equipment.
- Data recording and reporting:
- Participate in service audits or data collection.
- Preparation, collation and entry of statistical data.
- Support for the Staff Teams:
- Book appointments for the community service team.
- Co-ordinate room bookings for training and meetings.
PERSON SPECIFICATION
Essential:
- Expected to meet basic skills in numeracy and literacy.
- Proficiency in IT packages, including Word, Access and Excel.
- Customer service experience.
- Empathic with a positive attitude.
Desirable:
- Qualification in IT/Microsoft Office applications.
- Experience of working in a social care setting.
- Knowledge of safeguarding procedures.
The post holder will be required to work flexibly around the needs of the people who use our services, which may include work at multiple locations and flexible working hours.
GDAS Service Support and Buidlings Coordinator in Caerphilly employer: Barod
Dyfed Drug and Alcohol Service (DDAS) is an exceptional employer dedicated to making a meaningful impact in the lives of individuals struggling with substance use. Located in Carmarthenshire, our supportive work culture fosters collaboration and professional growth, offering employees opportunities to engage in impactful community outreach and training initiatives. With a commitment to equality and diversity, we empower our staff to make a difference while providing flexible working arrangements that cater to individual needs.
StudySmarter Expert Advice🤫
We think this is how you could land GDAS Service Support and Buidlings Coordinator in Caerphilly
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Barod.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Barod!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Barod, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Barod or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace GDAS Service Support and Buidlings Coordinator in Caerphilly
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Barod:Before hitting send, make sure to tailor your application specifically to Barod! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Barod
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
