At a Glance
- Tasks: Support service users and manage operations at GDAS buildings, ensuring a welcoming environment.
- Company: Join the Gwent Drug and Alcohol Service, making a difference in your community.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career development and meaningful impact.
- Why this job: Be part of an innovative team helping individuals and families affected by substance use.
- Qualifications: Basic numeracy and literacy skills; experience in customer service or administration preferred.
The predicted salary is between 29250 - 35750 £ per year.
Service Support and Buildings Coordinator for Gwent Drug and Alcohol Service (GDAS)
Location: Caerphilly. Barod Base: St Fagans House, St Fagans Street, Caerphilly, CF83 1FZ
Hours: 35 hours per week. Weekend and evening work required, as needed.
Salary: £24,479 per annum.
Reports to: GDAS Team Leader
Contract: Permanent, in line with funding.
THE SERVICE
The Gwent Drug and Alcohol service provides support to individuals and families affected by substance use across all 5 local authorities. We are seeking empathetic and dedicated individuals with experiences from a range of sectors to join us in establishing a new, innovative drug and alcohol treatment service.
GDAS Values
GDAS is delivered in consortium with 3 of Wales' largest substance misuse providers; Kaleidoscope, Barod and G4S. The uniqueness of our shared experience is reflected in the following aims:
- To share our individual specialisms and best practice to enhance our integrated service delivery.
- To commit to and drive innovation in order to ensure we are constantly improving our treatment offer.
- To embrace a culture of candour, using lessons learnt as an opportunity to reflect on and improve our systems.
- To embrace the principles of the Healthier Wales Strategy, collaborating with our social care partners and service users.
- To recognise and respond to the movement of individuals across open access and criminal justice pathways.
ROLE PURPOSE
Provide a quality experience for service users accessing GDAS buildings/services by offering responsive and welcoming assistance. Support the smooth running of assigned base(s) by supporting logistics/operations and providing facility and office management duties.
MAIN DUTIES AND RESPONSIBILITIES
- Reception and First Point of Contact duties:
- Meet and greet service users attending GDAS buildings.
- Assist in the handling and processing of all enquiries and referrals.
- Ensure that telephone calls are dealt with promptly and courteously.
- Deliver Needle Exchange and support in monitoring stock levels.
- Support in the operations and management of GDAS buildings and resources.
- General administrative / office duties:
- Distribute incoming/outgoing mail as required.
- Attend and minute relevant meetings and forums.
- Manage an effective filing and archiving system.
- Assist in the servicing and maintenance of office equipment.
- Data recording and reporting:
- Participate in service audits or data collection.
- Preparation, collation and entry of statistical data.
- Support for the Staff Teams:
- Book appointments for the community service team.
- Co-ordinate room bookings for training and meetings.
PERSON SPECIFICATION
Essential:
- Expected to meet basic skills in numeracy and literacy.
- Proficiency in IT packages, including Word, Access and Excel.
- Customer service experience.
- Empathic with a positive attitude.
Desirable:
- Qualification in IT/Microsoft Office applications.
- Experience of working in a social care setting.
- Knowledge of safeguarding procedures.
The post holder will be required to work flexibly around the needs of the people who use our services, which may include work at multiple locations and flexible working hours.
GDAS Service Support and Buidlings Coordinator in Caerphilly employer: Barod
Dyfed Drug and Alcohol Service (DDAS) is an exceptional employer dedicated to making a meaningful impact in the lives of individuals struggling with substance use. Located in Carmarthenshire, our supportive work culture fosters collaboration and professional growth, offering employees opportunities to engage in impactful community outreach and training initiatives. With a commitment to equality and diversity, we empower our staff to make a difference while providing flexible working arrangements that cater to individual needs.
