At a Glance
- Tasks: Support patients and the practice team while managing administrative tasks.
- Company: Join a friendly, motivated team at Barnt Green Surgery.
- Benefits: Competitive pay, supportive environment, and opportunities for career growth.
- Other info: Enjoy a strong team ethos and work-life balance in a semi-rural setting.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSE Maths and English, excellent communication, and organisational skills.
The predicted salary is between 12 - 16 € per hour.
The role will be for 22 hours per week covering the following shifts. The successful candidate will be required to support the team with holiday and sickness cover:
- Monday 1 to 7pm
- Tuesday 1 to 7pm
- Wednesday 7.30 to 1.30pm
- Friday 1 to 5pm
Your role will be to ensure the smooth running of the surgery by:
- Assisting patients to access the most appropriate service or healthcare professional in a polite, courteous, and effective way.
- Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors.
- Carrying out a variety of administrative tasks for the efficient running of the Practice.
Main duties of the job:
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others.
- To book patient appointments with clinical staff.
- To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.
- To receive and dispatch external mail both in hard and electronic format.
- Assist with any front desk duties required by patients or team in absence of front desk team.
- Chaperone patients as required.
About us:
Barnt Green Surgery and its community sit in a semi-rural village, within easy reach of Birmingham and is accessed by good train and motorway connections. You would be joining a motivated and supportive team of professionals led by our 3 young GP Partners. The successful candidate would be enthusiastic and a good team player who wishes to deliver an excellent quality of care and contribute to our wider team's progression. We have a strong team ethos and prioritise changes to improve the team's work-life balance. Barnt Green Surgery is a small to medium sized surgery with a friendly and loyal complement of staff who work with our experienced and supportive management and administrative team. We are a high achieving QOF practice and pride ourselves on providing a high standard of clinical care which results in us being held in high regard by our patients. You would be part of a clinical team comprising of salaried GPs, Physicians Associates, a Nurse Prescriber, Practice Nurses, Pharmacy team and HCAs.
Job responsibilities:
- To ensure the smooth running of the surgery by assisting patients to access the most appropriate service or healthcare professional in a polite, courteous, and effective way.
- Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors.
- Carrying out a variety of administrative tasks for the efficient running of the Practice.
Person Specification:
- Good standard of general education (GCSE Maths and English at grade C or above).
- Excellent written/numeracy communication skills.
- Excellent telephone manner.
- Excellent organisational skills.
- Face to face contact with public/patients.
- Computer Literacy.
- Knowledge of Primary Care Computer Literacy Qualification.
- Clinical Computer System (EMIS).
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.21 an hour Rate of pay £12.21 per hour rising to £12.71 from 1st April 2026.
Medical Receptionist employer: Barnt Green Surgery
Barnt Green Surgery is an excellent employer that fosters a supportive and friendly work environment, ideal for those looking to make a meaningful impact in healthcare. With a strong team ethos and a commitment to work-life balance, employees benefit from professional growth opportunities within a high-achieving practice that prioritises quality patient care. Located in a semi-rural village with easy access to Birmingham, the surgery offers a unique blend of community spirit and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Barnt Green Surgery. Familiarise yourself with their values and services. This will help you show genuine interest and tailor your answers to fit their ethos.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and teamwork. Think about examples from your past experiences that highlight your skills in communication and organisation.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help project that friendly image they’re looking for in a Medical Receptionist.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for joining their supportive team.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can project a positive and friendly image, just like the role requires. Don’t be afraid to be yourself – it helps us get to know you better.
Tailor Your Experience:Make sure to highlight any relevant experience you have that aligns with the job description. Whether it's handling patient queries or managing administrative tasks, we want to see how your background fits into our team at Barnt Green Surgery.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-organised information that’s easy to read. Remember, excellent communication skills are key for this role, so show us what you’ve got right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our supportive team at Barnt Green Surgery!
How to prepare for a job interview at Barnt Green Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like booking appointments, handling patient queries, and managing communications. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practice how you can convey a friendly and approachable demeanour during the interview. Share examples of how you've effectively assisted customers or patients in the past to highlight your interpersonal skills.
✨Prepare for Common Questions
Anticipate questions related to your organisational skills and ability to handle multiple tasks. Think about scenarios where you've successfully managed busy situations or resolved conflicts. This will show that you're ready to keep the surgery running smoothly, even during peak times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they support work-life balance, or what a typical day looks like. This shows your genuine interest in the practice and helps you assess if it’s the right fit for you.
