At a Glance
- Tasks: Provide technical support for critical applications and lead system upgrades.
- Company: Join Barnsley Council, a leading employer making a real difference in the community.
- Benefits: Enjoy competitive pay, excellent pension, flexible working, and career development opportunities.
- Other info: Flexible hours and hybrid working options available to suit your lifestyle.
- Why this job: Be part of a team that impacts lives while growing your skills in a supportive environment.
- Qualifications: Level 5 qualification or extensive experience in supporting critical applications.
The predicted salary is between 30000 - 40000 £ per year.
Position reference: 50145648
Directorate: Core Services | Service: Operations Applications & Infrastructure
Working Arrangements: Monday to Friday
Contract type: Permanent
This post requires a Basic Criminal Record Check. Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.
About the Post
We have an exciting opportunity to recruit an enthusiastic Systems Support Specialist. You will provide technical expertise to support business critical applications and be responsible for their maintenance and upgrades. We’re looking for someone with drive and ambition who can support Systems Leads within the team to manage P1 critical incidents, deliver application enhancements and who embraces AI technologies. You’ll have line management responsibility for System Support Officers within the team, setting performance targets and monitoring progress against agreed quality and performance criteria. To hit the ground running previous experience of local authority business critical systems would be an advantage with the ability to carry out routine configuration, installation, upgrades and reconfiguration of database and related products.
Benefits
We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people. Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen. If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it. We’ll help you to develop your career and grow your skills with opportunities for training and development. Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.
You will:
- Provide technical expertise for the support of business critical applications of the Council
- Provide technical leadership across all aspects of business critical systems, demonstrating strong problem‑solving skills
- Respond to incidents and service requests across applications in a timely manner.
- Be responsible for application upgrades/developments and take responsibility for integrity of testing and acceptance activities.
Qualifications
- A relevant Level 5 qualification, or if you do not have a Level 5 qualification then extensive experience of supporting business critical applications including the management of P1 critical incidents.
- Line management experience with System Support Officers.
- Strong problem‑solving skills and ability to use AI technologies.
Working Hours
37‑hour working week on a flexi‑time scheme (7 am and 7 pm) with service cover: 9 am‑5 pm Monday to Thursday and 9 am‑4:30 pm Friday. Hybrid working approach with office at Westgate, outreach buildings and work from home option.
Systems Support Specialist in Barnsley employer: Barnsley Metropolitan Borough Council
Barnsley Council is an award-winning employer dedicated to making a positive impact in the community, offering a supportive work culture that prioritises employee well-being and development. As a Systems Support Specialist, you will enjoy flexible working arrangements, competitive pay, and a robust pension scheme, all while contributing to meaningful projects that enhance the lives of over 243,000 residents. With opportunities for training and career growth, you'll be part of a dynamic team that values collaboration and innovation in delivering essential services.
Contact Details:
Barnsley Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Specialist in Barnsley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Barnsley Metropolitan Borough Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Barnsley Metropolitan Borough Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Barnsley Metropolitan Borough Council!
✨Direct Apply to Barnsley Metropolitan Borough Council
Let's not forget to apply directly through the Barnsley Metropolitan Borough Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Specialist in Barnsley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Barnsley Metropolitan Borough Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Barnsley Metropolitan Borough Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Barnsley Metropolitan Borough Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
