Barnsley Metropolitan Borough Council is recruiting a Resource Development Officer to join the busy 24/7 Contact Centre. The role leads on training delivery and provides mentoring and support to Customer Service Advisors.
Working 37 hours a week, Monday to Friday, 9am-5pm, you will analyse performance data, support service levels and identify opportunities to improve the customer experience within a collaborative team.
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Hybrid Resource Development Officer-Training & Performance in Barnsley employer: Barnsley Metropolitan Borough Council
Barnsley Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to professional development, the Advanced Practitioner role within the Practice Development Hub offers opportunities for mentoring, training, and collaboration with educational partners, ensuring that staff have the resources they need to excel. Located in Barnsley, the council promotes a culture of teamwork and innovation, making it an ideal place for motivated practitioners to make a meaningful impact in children's social care.
Contact Details:
Barnsley Metropolitan Borough Council Recruitment Team
