Customer Service Advisor in Barnsley

Position reference: 50133500

Working Arrangements: Hybrid Working

Contract type: Permanent

We are happy to talk flexible working arrangements with you, please get in touch.

Basic Criminal Record Check is required.

Prospective employees must provide a reasonable account of any significant periods (6 months or more in the past 3 years) living abroad.

When applying, you must have all necessary legal documents, including a valid visa. Our organisation does not sponsor visas.

At Barnsley Council, you can start a career that makes a real difference to people’s lives.

We’re an award‑winning council and one of the biggest employers in the borough, supporting around 243,000 people. We offer flexible working, employee discounts, wellbeing support, and training and development opportunities.

Join our exceptional Contact Centre team as we make Barnsley the place of possibilities.

About the Post

Customer Service Advisor

Are you looking to be part of something special? Do you enjoy delivering outstanding customer service? Are you energised by a fast‑paced, ever‑changing environment and supportive colleagues? If so, we have an exciting opportunity that could be exactly what you’re after.

We are seeking a Customer Service Advisor (Monday to Friday, 9am–5pm) to join our dynamic Contact Centre. You will deliver empathy, guidance, and support to callers and online customers, meet quality targets, and work 37 hours per week from our town centre office. Ability to work flexibly from home is included.

Responsibilities

• Deliver outstanding customer service and provide empathy, advice, and support to callers and online customers.
• Handle a high volume of inquiries in a fast‑paced, dynamic environment.
• Meet and exceed agreed quality and performance targets.
• Participate in regular coaching, mentorship, and training to improve skills and knowledge.
• Take part in the Microsoft transformation and initiatives to enhance access channels and services.

Qualifications

• Four GCSEs (grades 9–4) or equivalent.
• Previous experience in customer support or a related customer‑service role.
• Digital proficiency and ability to use technology in a contact‑centre environment.
• Ability to thrive in a high‑volume, fast‑paced contact centre.
• Basic criminal record check and readiness to comply with legal requirements (e.g., visa, residency).

Benefits

• Competitive salary with an excellent pension scheme.
• Flexible working to support work‑life balance.
• Opportunities for training, development, and career progression.
• Employee discounts, wellbeing support, and a collaborative team environment.

EEO Statement

At Barnsley Council, we embrace diversity, fairness, and inclusion. We welcome applicants with past convictions and do not discriminate on any protected characteristic. We value different perspectives and are committed to building a workforce where everyone can thrive.