Barnsley Metropolitan Borough Council is seeking a motivated Customer Resolution Officer to join our team. You will handle complaints directly with customers, using face-to-face, phone, and written communications.
You will manage your own caseload under adult and children’s social care complaint regulations and council processes. The role emphasises providing guidance to colleagues on case management, working within statutory requirements, and delivering the best outcomes for residents of
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Customer Resolution Officer – Flexible Hours & Pension in Barnsley employer: Barnsley Metropolitan Borough Council
Barnsley Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to professional development, the Advanced Practitioner role within the Practice Development Hub offers opportunities for mentoring, training, and collaboration with educational partners, ensuring that staff have the resources they need to excel. Located in Barnsley, the council promotes a culture of teamwork and innovation, making it an ideal place for motivated practitioners to make a meaningful impact in children's social care.
Contact Details:
Barnsley Metropolitan Borough Council Recruitment Team
