4359 - Receptionist/Admin Officer in Barnsley

An exciting opportunity has arisen for enthusiastic and motivated individuals who want to work as part of a passionate, friendly and successful team with our Planned Investigation Unit and Urology Investigation Unit. This role is an existing role and will be for 3 full days as part of a job share post. This is an expansion of service showing continued growth within the team, adding an additional role will ensure the current workload and ongoing developments can be supported.

We are looking for skilled and accomplished individuals with the ability to drive our vision for further improvement. You will need a proven track record of working closely with patients and being able to provide them with the best possible experience while they are under our care. This role works for a shared reception function across both the Medical and Surgical Business Units. This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3; apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.

To undertake reception and administrative duties including the accurate and timely recording of patient activity data on Trust systems. To undertake clerical and related duties and enable the lead nurse and other clinical staff to concentrate more freely on direct patient care. This will involve considerable liaison with other departments and wards.

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work. We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise, the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone. We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities. There has never been a better time to join Barnsley Hospital. It is moving at pace and a 'we can do this' attitude is evident right through the organisation.

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants. For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right-hand side of the advert to check your eligibility; please note that band 2 and 3 entry roles are no longer eligible for sponsorship. The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction. We reserve the right to close positions early.

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Experience

• Previous clerical/administrative experience.
• Experience of direct telephone contact with patients/clients and staff.
• Experience of working with staff at all levels.
• Previous NHS experience.

Knowledge and Awareness

• Understanding of the need for confidentiality.
• Awareness of Health and Safety requirements.
• Knowledge of the Healthcare/organisation environment.
• Knowledge of windows based computer packages.
• Knowledge of Careflow.

Qualifications

• Minimum of 3 Grade A-C GCSEs or relevant equivalent knowledge/experience.
• NVQ in customer care/or relevant equivalent knowledge/experience.

Skills and Abilities

• Excellent verbal/telephone communication skills.
• Ability to work on own initiative.
• Ability to prioritise workload.
• Ability to manage your time effectively and efficiently.
• Ability to display sensitivity and tact at all times.
• Ability to collate information.
• Ability to efficiently respond to patient needs using critical thinking skills.

Values based Questions
In around 100 words please describe what Equality & Diversity means to you and why they are important.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.