At a Glance
- Tasks: Provide ICT Help Desk support, including call logging and remote fixes.
- Company: Join the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust.
- Benefits: Gain valuable experience in a supportive environment with competitive trainee salary.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Perfect for university students seeking hands-on IT experience during their placement year.
- Qualifications: Studying IT-related course; NVQ Level 2/3 preferred.
The predicted salary is between 22300 - 25600 £ per year.
37.5 hours per week
12 MONTHS FIXED TERM
This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3; apprentices should note that the salary would be the Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.
An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed term basis. The ICT Department is primarily concerned with providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS Foundation Trust.
Main duties of the job:
- The post holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging function via telephone and drop-in.
- Other duties include some remote fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, smart card maintenance, asset recording, advice to users, and also providing general administration duties.
This post requires a highly developed customer focus and the ability to work on your own initiative.
Person Specification
Experience:
- Experience of a call logging system, remote and face-to-face support.
- Experience in a busy IT Helpdesk environment or contact centre.
Qualifications:
- Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT)
- NVQ Level 2
- Have passed or be working towards Microsoft Desktop Support certifications in Windows 7 and/or Windows 10.
- Working towards a degree in an IT related subject.
Skills and Abilities:
- Keyboard proficiency
- Good communication skills
- Good organisational skills
- Excellent telephone manner
- Ability to work in a team environment
- Able to accept direction
- Ability to work under pressure
Knowledge and Awareness:
- A working knowledge of Windows and Microsoft products
- Experience supporting NHS Mail and Teams
- Able to manage user accounts in Active Directory
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such a submission for disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.
Please note we reserve the right to close positions early.
1258 - IT Support Assistant (IT Service Desk) in Barnsley employer: Barnsley Hospital
Barnsley Hospital NHS Foundation Trust is an excellent employer for those seeking a meaningful career in IT support, particularly for university students and apprentices. With a strong commitment to employee development, the Trust offers valuable hands-on experience in a dynamic ICT Service Desk environment, fostering a culture of teamwork and customer focus. Located in Barnsley, employees benefit from a supportive atmosphere that prioritises equality and diversity, alongside opportunities for professional growth within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1258 - IT Support Assistant (IT Service Desk) in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your university's career services or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences, especially in IT support scenarios.
✨Tip Number 3
Show off your skills! If you’ve worked on any projects or have relevant experience, be ready to discuss them in detail. Highlight how your background aligns with the role at Barnsley Hospital NHS Foundation Trust.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity and keen to be part of our team.
We think you need these skills to ace 1258 - IT Support Assistant (IT Service Desk) in Barnsley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the IT Support Assistant role. We want to see how you can contribute to our team at Barnsley Hospital, so don’t hold back on showcasing your relevant experience!
Showcase Your Customer Focus:Since this role requires a strong customer focus, share examples of how you've provided excellent support in previous roles. We love seeing candidates who understand the importance of user satisfaction and can communicate effectively.
Be Clear and Concise:When answering the questions about Equality & Diversity and your motivation, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say—100 words is your limit, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be set!
How to prepare for a job interview at Barnsley Hospital
✨Know Your Tech
Brush up on your knowledge of Windows and Microsoft products, as well as any experience you have with NHS Mail and Teams. Being able to discuss these tools confidently will show that you're prepared and understand the role.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer focus, think of examples from your past experiences where you've provided excellent support. Be ready to share how you handled difficult situations or resolved issues effectively.
✨Prepare for the Values Questions
You’ll need to articulate what Equality & Diversity means to you and why it’s important. Reflect on your personal values and experiences, and be ready to discuss how they align with the Trust's values.
✨Practice Your Communication
Good communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. A clear and friendly telephone manner can make all the difference!
