At a Glance
- Tasks: Be the friendly face for patients in our busy Outpatients Department.
- Company: Join Barnsley Hospital NHS Foundation Trust, a high-performing and supportive workplace.
- Benefits: Gain valuable experience, work flexible hours, and contribute to patient care.
- Other info: Opportunity for career growth in a dynamic and caring environment.
- Why this job: Make a real difference in patients' lives while developing your skills in a healthcare setting.
- Qualifications: GCSE level education or relevant experience; great communication and organisational skills required.
The predicted salary is between 38616 - 46141 £ per year.
This role is fixed term until 31/01/2027. We are seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in order to provide an effective and efficient service. As an Outpatient Receptionist, you will be the first port of call for patients coming into the Hospital for Outpatient appointments. With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels either by telephone or face to face. You will be able to work on your own initiative, prioritising your workload and paying attention to detail at all times whilst working under pressure and to tight deadlines. You will be a good team player with a flexible approach to work, pleasant personality and positive outlook.
Main duties of the job:
- Acting as first point of contact for patients, families/carers and professionals, ensuring a welcoming and calm environment by presenting a courteous, pleasant and professional image at all times.
- Registration and Reception of patients arriving for outpatient appointments.
- Input or amend demographic, personal details of patient attendances to the hospital using the EPR system to provide the Trust with an up-to-date record of patient activity and information.
- Introduce patients to the clinic area and assist in their non-clinical enquiries.
- Input Clinic Outcome Sheets onto the PAS and arrange appointments for patients as directed by the clinical staff, ensuring patients are given/sent timely appointments.
- Ensure that any data created, edited, used, or recorded within their area of responsibility is accurate in order to maintain the highest standards of data quality.
- Ensure confidentiality at all times, answer telephone calls and relay messages in a timely and appropriate manner, referring clinical queries to the relevant staff member.
- Provide front sheets and patient identification labels if necessary.
- Assist with the duties of other outpatient clerical staff where appropriate.
- Be flexible to the needs of the service/department and Trust.
- Ensure the security of the department is maintained and any possible risks are reported.
About us: Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC). Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants. Please note we reserve the right to close positions early.
Employment information: For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility. The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.
Person Specification:
Experience:
- Dealing with the public over the telephone, face to face and through letter
- Experience of general office work
- Experience of Lorenzo
- Previous NHS experience
Skills and abilities:
- Ability to manage own time
- Ability to work on own initiative and as part of a team
- Ability to prioritise workload
- Good communication and organisational skills
- Ability to communicate effectively and sensitively at all levels to patients, relatives and staff
- Ability to work under pressure
Values:
- Describe in around 100 words: What Equality & Diversity means to you and why they are important
- Describe in around 100 words: Describe a time when you were under pressure but remained calm, compassionate and focused at work
- Describe in around 100 words: What motivates you to do a good job?
- Describe in around 100 words: Please describe a situation where you have demonstrated respect for your colleagues/patients in a difficult or sensitive situation.
Knowledge and Awareness:
- Knowledge of confidentiality and data protection
- Knowledge of health & safety
- Awareness of hospital practices standard operating procedures and adhering to Trust policies
Qualifications:
- Educated to GCSE level or relevant equivalent experience
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
1178 - Outpatient Receptionist in Barnsley employer: Barnsley Hospital
Barnsley Hospital NHS Foundation Trust is an excellent employer, offering a supportive and dynamic work environment for Outpatient Receptionists. With a commitment to equality and diversity, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth. The Trust's positive reputation, rated 'Good' by the Care Quality Commission, reflects its dedication to providing high-quality patient care while fostering a collaborative and respectful workplace culture.
