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- Tasks: Provide ICT Infrastructure support, monitor tickets, and assist with IT equipment procurement.
- Company: Join Barnsley Hospital NHS Foundation Trust, a high-performing organisation committed to community health.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth and development.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience in a dynamic healthcare setting.
- Qualifications: Must have 3 GCSEs, be pursuing an IT degree, and have basic Microsoft support knowledge.
- Other info: This is a 12-month apprenticeship with a trainee salary until completion.
This role is a fantastic opportunity for apprentices currently studying for NVQ Level 2/3. Apprentices should note that the salary would be the Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.
An exciting opportunity has arisen for an IT Infrastructure Support Assistant to work within the Infrastructure team in the ICT Department at Barnsley Hospital NHS Foundation Trust on a 12-month placement. The role is ideally suited for university students completing a sandwich degree in computing/networking with a passion for technology and experience working in a fast-paced environment.
Main duties of the jobThe post holder will be responsible for providing ICT Infrastructure support. This includes monitoring a call ticketing queue, remote fixes, processing procurement of IT equipment for the Trust, IP & analogue telephony configuration, server monitoring/maintenance, advising users, and general administration duties. The role requires a high level of customer focus and the ability to work independently.
Barnsley Hospital NHS Foundation Trust is a high-performing organization, achieving a 'Good' rating in the latest CQC assessment and making significant progress in strategic objectives. We value our staff's commitment to ensuring a sustainable future for the organization, which is highly regarded by our local communities.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment for all applicants regardless of race, nationality, ethnicity, gender, marital status, disability, religion, sexual orientation, age, or offending history.
Qualifications- Minimum of 3 GCSEs at Grade 4 or equivalent, including English Language.
- Passing or working towards Microsoft Desktop Support certifications in Windows 7 and/or Windows 10.
- Working towards a degree in an IT-related subject.
- Keyboard skills
- Good communication
- Good organizational skills
- Excellent telephone manner
- Ability to work in a team
- Able to accept direction
- Ability to work under pressure
- Ability to manage user accounts in Active Directory
- Experience with call logging systems, remote and face-to-face support.
- Experience in a busy IT Helpdesk environment or contact centre.
- Knowledge of Windows and Microsoft products.
- Knowledge of the Imprivata management console.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to identify any previous criminal convictions.
3655 - ICT Infrastructure Support Assistant employer: Barnsley Hospital
Contact Detail:
Barnsley Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3655 - ICT Infrastructure Support Assistant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 7 and 10, as well as call logging systems. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have in a busy IT Helpdesk environment. Be prepared to discuss specific situations where you successfully resolved issues or provided excellent customer service, as this is crucial for the role.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. The role requires a high level of customer focus, so demonstrating how you've managed stressful situations effectively will set you apart.
✨Tip Number 4
Research Barnsley Hospital NHS Foundation Trust and its values. Understanding their commitment to equality and diversity will allow you to align your answers with their organisational culture during the interview.
We think you need these skills to ace 3655 - ICT Infrastructure Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ICT Infrastructure Support Assistant position. Tailor your application to highlight relevant skills and experiences that match these requirements.
Craft a Strong Personal Statement: In your personal statement, clearly articulate your passion for technology and your experience in IT support. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for this role.
Highlight Relevant Experience: Make sure to include any relevant experience you have, such as working in an IT Helpdesk environment or using call logging systems. Mention any certifications you are pursuing, like Microsoft Desktop Support, to show your commitment to professional development.
Address Equality & Diversity: Prepare concise responses for the questions on Equality & Diversity and compassion at work. Reflect on your personal experiences and values, ensuring your answers align with the Trust's commitment to promoting equality and fair treatment.
How to prepare for a job interview at Barnsley Hospital
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in ICT, as this role requires a genuine passion for the field.
✨Demonstrate Customer Focus
Since the role involves a high level of customer interaction, be prepared to discuss how you've provided excellent support in previous roles. Use specific examples to illustrate your ability to handle user queries and resolve issues effectively.
✨Highlight Relevant Experience
Discuss your experience with call logging systems and any IT helpdesk roles you've held. If you have worked in a fast-paced environment, mention how you managed pressure and maintained quality service.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows operating systems and Microsoft products, as well as any relevant certifications you are pursuing. Be ready to answer technical questions that may arise during the interview to demonstrate your competence.
