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- Tasks: Welcome patients and families, manage clerical tasks, and collect real-time feedback.
- Company: Join Barnsley Hospital NHS Foundation Trust, a top-rated healthcare provider.
- Benefits: Enjoy a supportive work environment with a focus on teamwork and work/life balance.
- Why this job: Make a difference in patient experiences while developing valuable skills in healthcare.
- Qualifications: GCSE level education and understanding of confidentiality required.
- Other info: Great career growth opportunities in a dynamic and compassionate workplace.
The predicted salary is between 24000 - 36000 £ per year.
The ward clerk role consists of two core functions: to provide a welcome for patients and their families to the ward, in addition to other visiting colleagues, and to provide efficient clerical service to the ward team. This includes maintaining stock control of equipment and consumables specific to the ward and having a good working knowledge of the trust digital systems.
The ward clerk will also support the delivery of the local patient experience agenda, using various methods to capture real-time patient feedback across the department. Data collection and reporting, including the friends and family test, will be an essential part of this role and will involve one-to-one interaction with patients and/or their families.
Main duties of the job:
- Provide a welcoming, kind environment to the ward for our patients, families, and other colleagues.
- Communicate with patients, carers, and families to collect real-time patient experience, concerns, or signposting needs to other services, reporting any concerns to the complaints/patient experience team, in addition to the nurse in charge of the ward.
- Support our patients to share their experience and capture this experience in real time through discussions with patients each day.
- Support patients, where necessary, to complete the Friends and Family test before discharge from the ward.
- Admit patients coming to the ward using the electronic system, ensuring that all relevant patient information is updated as required and recorded accurately.
- Escalate any concerns over patients' well-being or safety to the relevant clinical member of staff.
- Ensure notes are complete with the relevant documentation of the patient.
- Prepare notes/skinny files for their area to assist clinical staff.
- Answer telephone enquiries from patients, visitors, community stakeholders, and other areas, maintaining confidentiality and privacy of patients.
- Refer to appropriate colleague for any action required.
- Keep patient boards up to date with the relevant electronic patient record.
- Ensure patients' case notes are filed accordingly and ready for scanning upon discharge.
- Collect notes for the area including Discharge Unit.
- Request and arrange appointments including any transport arrangements.
Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work. We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance.
In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise, which aims to improve the experience of working in the NHS for everyone. We are proud of the commitment of our colleagues to ensuring a strong and sustainable future, and our organisation is highly valued by our local communities.
It is moving at pace and a 'we can do this' attitude is evident throughout the organisation. Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants.
For individuals who may require sponsorship under the skilled worker or health & care visa route, please check your eligibility. Please note that band 2 and 3 entry roles are no longer eligible for sponsorship. The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.
Qualifications: Educated to GCSE level standard or equivalent.
Experience Knowledge and Awareness: Understanding of confidentiality and knowledge of health and safety.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
2772 - Ward Clerk employer: Barnsley Hospital
Contact Detail:
Barnsley Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2772 - Ward Clerk
✨Tip Number 1
Get to know the ward environment! Familiarise yourself with the layout and key staff members. This will help you feel more confident when interacting with patients and their families, making it easier to provide that warm welcome.
✨Tip Number 2
Practice your communication skills! Role-play scenarios with friends or family where you interact with patients. This will help you become comfortable in gathering feedback and addressing concerns effectively.
✨Tip Number 3
Stay organised! Use checklists or digital tools to keep track of patient information and tasks. This will ensure you’re always on top of your game, especially when it comes to updating records and managing stock.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the resources you need to prepare for interviews and showcase your skills.
We think you need these skills to ace 2772 - Ward Clerk
Some tips for your application 🫡
Show Your Warmth: In your application, let your personality shine through! Since the ward clerk role is all about creating a welcoming environment, share examples of how you've made others feel comfortable in previous roles or situations.
Be Detail-Oriented: This job requires a keen eye for detail, especially when it comes to patient information and documentation. Make sure to highlight any experience you have with data collection or managing records accurately in your application.
Communicate Clearly: Effective communication is key in this role. Use your application to demonstrate your ability to interact with patients and families. Maybe share a story where you successfully resolved a concern or provided support to someone in need.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Barnsley Hospital
✨Know the Role Inside Out
Make sure you thoroughly understand the ward clerk role and its responsibilities. Familiarise yourself with the trust's digital systems and how they relate to patient care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves interacting with patients and families, practice your communication skills. Think of examples where you've effectively communicated in a similar setting. Be ready to discuss how you would handle sensitive situations or feedback from patients.
✨Demonstrate Your Organisational Skills
The ward clerk position requires excellent organisational abilities. Prepare to discuss how you manage tasks like stock control and data collection. Bring examples of how you've successfully organised information or managed multiple responsibilities in previous roles.
✨Emphasise Your Commitment to Patient Experience
The job focuses on enhancing patient experience, so be prepared to talk about why this is important to you. Share any relevant experiences where you've contributed to improving patient care or gathered feedback, showing that you align with the trust's values.