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- Tasks: Join our Outpatients Department to manage appointments and assist patients with queries.
- Company: Barnsley Hospital NHS Foundation Trust is a top-rated healthcare provider focused on teamwork and work-life balance.
- Benefits: Enjoy a supportive work environment, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a compassionate team making a real difference in patient care and community health.
- Qualifications: Must have GCSEs (grades 9-4) and experience in customer care or administration.
- Other info: This role offers a chance to develop skills in a dynamic healthcare setting.
The predicted salary is between 28800 - 43200 £ per year.
30 Hour post fixed term until 31st December 2026.
Weare seeking to recruit well motivated individuals to work in our busy OutpatientsDepartment where you will carry out a full range of duties in order to providean effective and efficient service.
Forthis role it is essential that you are educated to O level/GCSE, NVQ in Customer Care or Business Administration or equivalent,with experience of working in an outpatient department.
Withgood communication and interpersonal skills, you will have experienceofcommunicating with a wide range of people on all levels either by telephone orface to face. You will be able to work on your own initiative, prioritisingyour workload and paying attention to detail at all times whilst working underpressure and to tight deadlines. You will be a good team player with aflexible approach to work, pleasant personality and positive outlook.
Main duties of the job
Booking of all appointmentsinline with the NHS Plan targets and Patient Choice
To be responsible for allclinic capacity ensuring all vacant new patient slots are utilized in linewith current protocols and to the maximum waiting times set for theservice.
Action Service Managersrequests for the cancellation, reduction & re-instatement of clinicsand reschedule patients around rotas, annual leave and sickness.
Preparing complex statisticsand data for relevant Service managers using various computer softwarepackages. Supply reports of demand, activity and by specialty waitingtimes.
To be responsible for allclinic capacity ensuring all vacant slots are utilized.
Dealing with all patientenquires and problems.
Manage Outpatient review listand inform clinicians and Service managers of any capacity issues.
Utilise the ERS system
About us
Wereserve the right to close positions early
BarnsleyHospital NHS Foundation Trust is a high performing Trust, currently ratedGood by the Care Quality Commission (CQC) and achieving significant progressin the delivery of our strategic objectives, including our ambition to be thebest Place to Work
We scored bestin the country in the most recent NHS Staff Survey for teamwork, compassionateleadership, and supporting work/life balance. In 2024\’s survey, the Trust alsoscored above average in every theme of the NHS People Promise the promise NHS colleagues make toeach other to improve the experience of working in the NHS for everyone
We are proud ofthe commitment of our colleagues to ensuring a strong and sustainable futureand our organisation is highly valued by our local communities
There has neverbeen a better time to join Barnsley Hospital. It is moving at pace and a wecan do this attitude is evident right through the organisation
BarnsleyHospital NHS FT is committed to promoting equality of opportunityand fair treatment to all applicants
Forindividuals who may require sponsorship under the skilled worker or health& care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 and 3 entry roles are nolonger eligible for sponsorship
Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction
Job responsibilities
Please refer to the attachedJob Description and Person Specification for full details of the role andresponsibilities.
SupportingDocuments
Please refer to thevalues-based recruitment guidance and associated documentation.
Person Specification
Experience
- Significant general clerical experience
- Direct telephone contact with clients/staff
- Working with staff at all levels
- Previous NHS experience
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words please describe what motivates you to do a good job
Knowledge and Awareness
- Confidentiality
- Health and Safety
- Windows based computer packages
- National OPD targets
- Healthcare environment
Qualifications
- Educated to GCSE level or equivalent relevant experience
- NVQ level 3 in customer care or relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a yearPro rata for part time
#J-18808-Ljbffr
1180 - Higher Clerical Officer employer: Barnsley Hospital
Contact Detail:
Barnsley Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1180 - Higher Clerical Officer
✨Tip Number 1
Familiarise yourself with the NHS Plan targets and Patient Choice principles. Understanding these will help you demonstrate your knowledge during interviews and show that you're ready to contribute effectively from day one.
✨Tip Number 2
Brush up on your communication skills, especially in a healthcare context. Practising how to handle patient enquiries and complaints can give you an edge, as this role requires excellent interpersonal abilities.
✨Tip Number 3
Gain experience with relevant computer software packages, particularly those used in outpatient departments. Being proficient in these tools will not only boost your confidence but also make you a more attractive candidate.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples from your past experiences. Highlighting specific situations where you maintained composure and prioritised tasks will resonate well with interviewers.
We think you need these skills to ace 1180 - Higher Clerical Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in outpatient departments and customer care. Emphasise your communication skills and ability to work under pressure, as these are key for the role.
Address the Job Requirements: In your cover letter, directly address the qualifications and experience mentioned in the job description. Mention your GCSEs or equivalent qualifications, and any NVQ in Customer Care or Business Administration you may have.
Showcase Your Interpersonal Skills: Provide examples of how you've effectively communicated with a diverse range of people. This could be through direct interactions or managing patient enquiries, which is crucial for this position.
Prepare for the Equality & Diversity Questions: Be ready to articulate your understanding of equality and diversity, and why they matter in a healthcare setting. Use specific examples from your past experiences to demonstrate your commitment to these values.
How to prepare for a job interview at Barnsley Hospital
✨Showcase Your Communication Skills
Since the role requires excellent communication and interpersonal skills, be prepared to demonstrate these during the interview. Share examples of how you've effectively communicated with patients or colleagues in previous roles, especially in high-pressure situations.
✨Highlight Your Organisational Abilities
The job involves managing appointments and clinic capacity, so it's crucial to showcase your organisational skills. Discuss specific instances where you successfully prioritised tasks or managed a busy workload, ensuring that you met deadlines without compromising on quality.
✨Familiarise Yourself with NHS Protocols
Understanding NHS protocols and targets is essential for this position. Research the current NHS Plan targets and be ready to discuss how you would ensure compliance in your role. This shows your commitment to the organisation's goals and your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and resolve conflicts. Prepare by thinking of specific examples from your past experiences where you remained calm and focused under stress, demonstrating your problem-solving skills and compassion.