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- Tasks: Serve delicious food and drinks while providing excellent customer service in a warm environment.
- Company: Join Barnsley Hospice, a caring charity dedicated to supporting local people in need.
- Benefits: Gain valuable experience, meet new people, and contribute to a meaningful cause.
- Why this job: Make a real difference in the lives of patients and their families while developing your skills.
- Qualifications: Must be over 18; no prior experience needed, just a friendly attitude!
- Other info: Be part of a supportive team and help create a welcoming café atmosphere.
Barnsley Hospice is a charity that provides specialist palliative and end of life care to hundreds of local people and those close to them each year. We have an exciting opportunity to join #TeamHospice as a Volunteer Café Assistant. In this role, you’ll deliver a high-quality catering service and offer a range of healthy and nutritious food and drink to patients, visitors and staff.
Please note all applicants must be over 18 to volunteer at the hospice and Retail Hub.
The Volunteer Café Assistant supports the daily operations of a café by providing customer service, preparing and serving food and drinks, and maintaining a clean and organised environment. They are involved in various tasks, including taking orders, preparing beverages (including coffee), serving food, handling cash, and ensuring the café is tidy and well-stocked.
Main responsibilities
- Greeting and serving customers in a friendly, courteous and professional manner.
- Prepare and serve food and beverages, ensuring high-quality presentation.
- Operate the till, handle cash and card payments, and maintain accurate records.
- Follow all food safety and hygiene protocols.
- Assist in setting up and closing down the café, ensuring cleanliness and readiness.
- Provide friendly, welcoming, and efficient service to all customers.
- Be knowledgeable about menu items and assist customers with any dietary requirements or allergens.
- Support hospice fundraising efforts by engaging with customers about initiatives where appropriate.
- Adhere to Level 2 Food Safety in Catering requirements.
- Follow HACCP procedures and maintain food temperature logs.
- Assist in allergen management by following supervisor-led allergen procedures and communicating dietary information to customers.
- Assist in stock rotation and monitor use-by dates.
- Ensure all areas of the café meet hygiene and cleanliness standards.
- Work closely with the Café Lead to ensure smooth daily operations.
- Support volunteers and new team members with guidance and encouragement.
- Assist with stock management and reporting any shortages.
How to apply!
To apply for this role, please click ‘Apply Here ‘ and complete the downloaded form. Please send your completed application form tovolunteering@barnsley-hospice.org or post it to Human Resources, Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley, S75 2RL. You can also drop your completed application form in our main reception.
A DBS check (provided by the hospice) and two references are required for this volunteer role
Barnsley Hospice is a charity that provides specialist palliative and end of life care to hundreds of local people and those close to them each year. Our main priority is to achieve the best possible quality of life for people living with a life-limiting illness, whilst supporting those close to them during the period of illness and bereavement. As a specialist care provider, the range of skills we offer include, pain and symptom management, emotional support and end of life care. The hospice currently employs about 100 people and has a team of volunteers, based both at the hospice and within our retail hub.
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Volunteer Café Assistant employer: Barnsley Hospice
Contact Detail:
Barnsley Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Café Assistant
✨Tip Number 1
Get to know Barnsley Hospice and its mission! Understanding the charity's values and how they impact the community will help you connect with the team during your interview. Show us that you're passionate about making a difference!
✨Tip Number 2
Practice your customer service skills! As a Volunteer Café Assistant, you'll be interacting with patients and visitors. Role-play scenarios with friends or family to get comfortable with greeting customers and handling their requests.
✨Tip Number 3
Be prepared to discuss food safety and hygiene! Brush up on Level 2 Food Safety in Catering requirements and HACCP procedures. We want to see that you take these responsibilities seriously and are ready to keep our café safe and clean.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows us that you’re tech-savvy and keen to join #TeamHospice. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Volunteer Café Assistant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Volunteer Café Assistant and how your skills can match up with our needs.
Show Your Passion for the Role: When filling out your application, let your enthusiasm shine through! We love to see candidates who are genuinely excited about helping others and contributing to our café environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to easily understand your experience and why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, it shows that you’re keen on joining #TeamHospice. Good luck!
How to prepare for a job interview at Barnsley Hospice
✨Know the Mission
Before your interview, take some time to understand Barnsley Hospice's mission and values. Familiarise yourself with their approach to palliative care and how the café fits into that. This will show your genuine interest in the role and help you connect your answers to their goals.
✨Showcase Your Customer Service Skills
As a Volunteer Café Assistant, you'll be interacting with patients and visitors regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone or handled a difficult situation with grace.
✨Be Ready for Food Safety Questions
Since food safety is crucial in this role, brush up on basic food hygiene practices and the importance of following protocols like HACCP. Be prepared to discuss how you would ensure cleanliness and safety in the café environment.
✨Engage with Fundraising Initiatives
Barnsley Hospice values community engagement, so think about how you can contribute to their fundraising efforts. Be ready to discuss any ideas you have for engaging customers about initiatives or how you might promote the hospice’s mission while serving in the café.
