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- Tasks: Manage patient bookings, handle requests, and maintain medical records efficiently.
- Company: Join a dedicated healthcare practice focused on patient care and community well-being.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a supportive environment.
- Why this job: Be part of a team that makes a real difference in patients' lives while developing essential skills.
- Qualifications: No prior experience required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for students looking to balance work with studies while gaining hands-on experience.
Patients:
- Process appointment requests from patients by telephone and in person.
- Manage patient bookings manually or through the booking system.
- Handle visit requests and register new patients and temporary residents.
- Process patients\’ change of address manually or via GP links.
- Manage repeat prescription requests following practice guidelines.
- Accept and process specimens ready for collection.
- Understand the Practice\’s appointment system, including slot types and times.
- Operate telephone systems, including daytime and out-of-hours services.
- Perform computer data entry and record information per practice procedures and GDPR.
- Take messages and relay information appropriately.
- Complete workflow tasks within agreed timescales, including:
- Processing recalls
- Allocating pathology results
- Scanning medical information to patient records
- Assigning workflow to doctors
- Read coding medical information
- Processing out-of-hours information electronically
- Updating records for deceased patients
- Processing online prescription requests and dealing with no-mads
- Processing hospital discharge letters
- Managing scanned workflow from doctors
- Managing patient deductions and recalls for chronic disease management
- Processing tasks in SystmOne
- Handling insurance reports and medical records requests
Medical Records:
- Manage medical records, ensuring they are organized, neat, and in good repair.
- Update patient details such as address and telephone numbers in the medical records.
- Document all patient contacts in the electronic medical record.
Reception:
- Ensure the premises are clean, heated/ventilated, and ready for the day at opening.
- Assist in organizing patient appointments and communicate information to staff, patients, and healthcare providers.
- Ensure the surgeries are stocked with necessary stationery and equipment.
- Receive and exchange routine information between clinicians, healthcare providers, staff, patients, and external agencies.
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Receptionist (Part Time) employer: Barnsley Healthcare Federation
Contact Detail:
Barnsley Healthcare Federation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Part Time)
✨Tip Number 1
Familiarise yourself with the specific appointment systems and software used in medical practices, such as SystmOne. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, especially in handling phone calls and face-to-face interactions. Being a receptionist requires clear and friendly communication, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common challenges faced by receptionists in healthcare settings, such as managing patient expectations and dealing with difficult situations. Being prepared with strategies to handle these scenarios can impress potential employers.
✨Tip Number 4
Network with current or former receptionists in healthcare to gain insights into the role. They can provide valuable tips and may even refer you to job openings, increasing your chances of landing the position.
We think you need these skills to ace Receptionist (Part Time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a receptionist in a medical practice. Familiarise yourself with tasks such as managing patient bookings, processing prescriptions, and handling medical records.
Tailor Your CV: Highlight relevant experience in customer service or administrative roles. Emphasise skills like communication, organisation, and familiarity with medical terminology or software, which are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the healthcare environment. Mention specific experiences that demonstrate your ability to handle the tasks listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Barnsley Healthcare Federation
✨Know the Appointment System
Familiarise yourself with the practice's appointment system, including different slot types and times. Being able to discuss how you would manage patient bookings and handle appointment requests will show your understanding of the role.
✨Demonstrate Communication Skills
As a receptionist, you'll be the first point of contact for patients. Practice clear and friendly communication, both verbally and in writing. Be prepared to give examples of how you've effectively communicated with patients or colleagues in the past.
✨Show Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss any previous experience where you had to organise appointments, manage records, or handle administrative duties under pressure.
✨Understand GDPR and Data Entry
Since you'll be handling sensitive patient information, it's crucial to understand GDPR regulations. Be ready to explain how you ensure data privacy and accuracy in your previous roles, especially when it comes to computer data entry.