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- Tasks: Assist customers with ticketing and retail needs while providing top-notch service.
- Company: Join Swansea City AFC, a vibrant club with a strong community focus.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on club merchandise.
- Why this job: Be the friendly face of the club and engage with passionate fans every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Flexible hours, including weekends and evenings, with great career development opportunities.
JOB TITLE
Retail & Ticketing Assistant
DEPARTMENT
Commercial
SALARY
£12.21 per hour
BENEFITS
25 days holiday, plus bank holidays (pro rata)
Private Medical Insurance & Health Cash Plan
2 x Complimentary home match tickets
Discounted Club Merchandise
Enhanced Family Leave Payments
LOCATION
Swansea.com Stadium
WORKING HOURS
8 hours per week
Flexible working week, hours to include weekends, bank holidays and evenings (fixtures)
CONTRACT
Permanent
THE ROLE
We’re recruiting for a two Retail and Ticketing Assistant to join our busy Retail and Ticketing Department.
Our retail and ticketing assistants are first point of contact for many of our customers and therefore it is essential that they carry a friendly disposition, have strong people skills and are comfortable communicating with the public, face to face, over email and over the telephone.
The main purpose of the role is to facilitate any sales requirements (both ticketing and retail) while providing the highest level of customer service.
Other tasks may include but are not limited to:
- Meeting and greeting customers
- Answering customer queries on products and services, both online and in-store
- Process payments and refunds
- Selling tickets; providing advice on different seat locations/stands
- Stock replenishment
- Shirt printing
- Fulfilment of online merchandise and ticketing orders
- Maintain high store standards
- Provide admin support as and when required
About The Candidate
PERSON SPECIFICATION
• Previous experience working within a customer facing role.
•Organised
•Strong communicator
•Excellent people skills
•Able to work under pressure
•Comfortable using computerised equipment such as point-of-sale systems and PC
About The Club
GENERAL STATEMENT
Should an adequate number of applications be received prior to the closing date, Swansea City AFC reserve the right to remove this advert.
Due to a high demand in applications the Club will be unable to respond to those applicants who have not been shortlisted for interview.
SAFEGUARDING & WELFARE
The Company is committed to safeguarding and promoting the welfare of children and young people involved in activities and event at the Company. As part of the Company’s recruitment and selection process any offers of work involving working in regulated activity with children are subject to a satisfactory enhanced DBS Disclosure and barred list check (depending on the level of supervision, frequency, and nature of contact with children).
The Company may also conduct online searches of candidates who have been shortlisted as part of its safer recruitment procedures. Appropriate references will be required.
EQUALITY, DIVERSITY & INCLUSION STATEMENT
Swansea City AFC strives to ensure it provides an environment where everyone\’s rights, dignity and individual worth is respected and takes a zero-tolerance approach to any form of discrimination. Equal Opportunity is an integral part of our recruitment and selection process, and we welcome applications from all individuals who feel they meet the core requirements of the role.
We are particularly encouraging applications from women, disabled people and individuals from diverse ethnic communities who are currently under-represented within the organisation.
All appointments will be made on merit of skill and experience relative to the role.
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Retail & Ticketing Assistant employer: Barnsley Football Club
Contact Detail:
Barnsley Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Ticketing Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swansea City AFC. Understand their values, culture, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle pressure, as these are key for the Retail & Ticketing Assistant role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, especially in a customer-facing role like this one, so put your best foot forward!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail & Ticketing Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly disposition and strong people skills. Remember, you’ll be the first point of contact for our customers!
Tailor Your Experience: Make sure to highlight any previous customer-facing roles you've had. We’re looking for organised individuals with excellent communication skills, so relate your past experiences to the role of Retail & Ticketing Assistant. It’ll help us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Swansea City AFC!
How to prepare for a job interview at Barnsley Football Club
✨Know Your Stuff
Familiarise yourself with the club's history, values, and recent news. This shows genuine interest and helps you connect with the interviewers. Be ready to discuss how your skills align with their customer service ethos.
✨Show Off Your People Skills
Since this role is all about interacting with customers, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your friendly disposition and ability to work under pressure.
✨Practice Makes Perfect
Rehearse common interview questions related to retail and ticketing. Think about scenarios where you had to use your organisational skills or deal with a difficult customer. Practising will help you articulate your thoughts clearly during the interview.
✨Dress the Part
Even though it’s a retail position, first impressions matter! Dress smartly and appropriately for the interview. It reflects your professionalism and respect for the opportunity, setting a positive tone right from the start.
