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- Tasks: Welcome visitors, lead tours, and support volunteers at historic sites.
- Company: Join Barnsley Council, a leader in culture and community engagement.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal growth.
- Why this job: Be part of preserving history while making a positive impact on visitors' experiences.
- Qualifications: Good English communication skills and a passion for heritage.
- Other info: Flexible working hours with a focus on teamwork and community.
The predicted salary is between 26403 - 28142 £ per year.
Join to apply for the Visitor Services Assistant (2 Posts) role at Barnsley Council
Closing date: 19/09/2025 at 23:59
Overview
The successful candidate will be based at Barnsley Museums as a Visitor Services Assistant. Two posts are available: permanent at Elsecar Heritage Centre and temporary at Worsbrough Mill & Country Park until 31 March 2026, with work at other sites as needed.
Salary: £26,403 – £28,142. Working arrangements: rota basis, 5 days in 7. Hours per week: 37. Contract type: 1 x Permanent, 1 x Fixed Term until 31/03/2026. Suitable for Secondment: employees wishing to be considered for secondment should agree with their head of service before submitting an application form (Fixed Term Post only).
What You’ll Do
- Opening and closing historic buildings
- Greeting visitors and leading tours
- Supporting volunteers
- Caring for collections
- Helping keep sites clean and welcoming
- Selling souvenirs and craft items in our shops
About the Roles
- These roles will be based at Elsecar Heritage Centre (permanent post) and at Worsbrough Mill & Country Park (temporary post until 31 March 2026); you may be asked to work at other sites as needed
- Weekend work is a regular part of the role on a rota basis so you can work any 5 in 7 days
Requirements and Considerations
- English must be spoken to an appropriate standard
- Post requires a Basic Criminal Record Check
- Prospective employees may need to explain any time living abroad in the past 3 years
- When applying, be prepared to start work with the necessary legal documents (e.g., valid visa). The organisation does not possess a Home Office sponsor licence and cannot sponsor visa applications as a skilled or temporary migrant worker
- This role is defined as a safety critical role within the Drug & Alcohol Testing Procedure
- Pensions Regulations may affect pension entitlements if returning to local government service; seek advice from the Pensions Authority
Rewards and About Barnsley Council
We are a Council recognized for achievement, with a focus on culture and the visitor economy. Our employee rewards and inclusion policies support a diverse and fair workplace. We welcome applicants with past convictions and are committed to equality and inclusion.
How to apply: please view the job profile and demonstrate the required criteria in your application form. CVs will not be accepted.
For more information, visit www.barnsley.gov.uk/jobs
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Visitor Services Assistant (2 Posts) employer: Barnsley Council
Contact Detail:
Barnsley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant (2 Posts)
✨Tip Number 1
Get to know the role and the organisation! Research Barnsley Council and its visitor services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to visitor services, like handling difficult visitors or leading tours. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Visitor Services Assistant (2 Posts)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see how your skills and experiences match what they're looking for, so highlight those in your application!
Show Your Passion for Visitor Services: Let your enthusiasm shine through! Talk about why you love working with visitors and what makes you excited about the role. We believe that a genuine passion can really set you apart from other candidates.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants get straight to the heart of their experiences and skills without unnecessary fluff.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of everything and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Barnsley Council
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Visitor Services Assistant does. Familiarise yourself with the responsibilities like greeting visitors, leading tours, and caring for collections. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with the public, be ready to share examples of your customer service experience. Think of specific situations where you went above and beyond to help someone or resolved a conflict. This will demonstrate your ability to create a welcoming environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the sites you'll be working at, or the council's vision for visitor services. This shows that you're engaged and interested in how you can contribute to their goals.
✨Be Ready for Practical Scenarios
You might be asked how you'd handle certain situations, like dealing with difficult visitors or ensuring the cleanliness of the site. Think through these scenarios beforehand and be ready to discuss your approach. It’ll highlight your problem-solving skills and readiness for the role.